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- ItemAn approach for training decision making competences in a multi-modal online environment(Asia-Pacific Society for Computers in Education, 2015-12) Nussbaumer, Alexander; Steiner, Christina M.; McCarthy, Nora; Dwane, Simon; Neville, Karen; O'Riordan, Sheila; Albert, Dietrich; Ogata, Hiroaki; Chen, Weiqin; Kong, Siu Cheung; Qiu, FeiyueIn this paper, we describe an approach for training decision making competences in emergency situations with the help of a multi-modal online environment. Decision making is an essential aspect of emergency management and a successful response to an emergency situation highly depends on whether decisions are being taken in an effective and timely manner. For this reason effective training programs are needed, in order to guarantee that emergency managers respond adequately to disasters. This paper addresses these needs by outlining and structuring the competences required for making meaningful decisions and by presenting an approach on how these competences can be trained in an online environment.
- ItemAssessing policy making for ICT innovation: a decision support research agenda(Springer, 2014-09) Fitzgerald, Ciara; Adam, Frédéric; Janssen, M.; Scholl, H. J.; Wimmer, M. A.; Bannister, F.Our study explores European telecare policy and considers the different types of uncertainties for policy makers when addressing ICT innovation. We specifically examine 14 European countries in our study using document analysis, expert interviews and workshops. The findings reveal nuances in how policy makers are reacting to the uncertainty of telecare technologies as a representative of ICT innovation. Our contribution lies in exploring decision support as per Alter’s contention that to improve the quality of decision making we most focus on broadly defined avenues for decision support rather than exclusively Decision Support Systems . Following Earl and Hopwood (1980), we analyse the case of European telecare policy and outline implications to strengthen policy making for ICT innovation . Our study is pertinent to policy makers as we argue that they will increasingly be challenged to consider ‘responsible innovation’ in their policy making efforts.
- ItemBig Data: A framework for research(IOS Press, 2014-06) Nagle, Tadhg; Sammon, DavidBig Data is not the first and most definitely not the last new term that the IT industry is going to coin in order to drive interest and investment in new technology. Moreover, with these new terms, an opportunity is afforded for the research community to objectively understand the impact (or lack thereof) on organizations and decision makers. This paper provides a high-level framework to guide researchers in the area of Big Data through a conceptualization of the Information Supply Chain. The Information Supply Chain can be used as a scoping device for researchers in positioning their work but also as a tool to enable stronger objectivity and prevent an automatic resistance or acceptance of the new term/trend.
- ItemBridging the knowledge gap: towards a comprehensive mHealth training framework(AIS Electronic Library (AISeL), 2017-06) Kenny, Grace; Heavin, Ciara; O'Connor, Yvonne; Ndibuagu, Edmund; Irish Research CouncilMobile health (mHealth) solutions can improve the efficiency and effectiveness of healthcare services delivered by Primary Healthcare (PHC) workers in rural communities in developing countries. However, a host of barriers can hinder the success of new mHealth implementations including low technology literacy levels and failure to communicate the benefits of the solution for all stakeholders. This paper argues that effective training of end users and all stakeholders can remove the barriers which stem from these issues, thereby improving the likelihood of successful implementation and enabling the eventual improvement of healthcare delivery. During a visit to Nigeria, the perceptions of key stakeholders regarding IMPACT, a new mHealth solution, were explored to ascertain the training needs of all stakeholders in the healthcare ecosystem. The paper leverages data from this visit and presents IMPACTeD, a comprehensive mHealth training framework which aims to develop a collective understanding of the solution among all stakeholders, while also improving the technical ability and confidence of PHC workers. The framework will be implemented and evaluated during a second visit to Nigeria. This paper contributes to the scant literature in developing countries by providing a framework which can guide the implementation of further mHealth solutions in developing nations.
- ItemBuilding bridges, burning bridges: the use of boundary objects in agile distributed ISD teams(University of Hawai'i at Manoa, 2020-01-07) McCarthy, Stephen; O'Raghallaigh, Paidi; Fitzgerald, Ciara; Adam, FrédéricBoundary objects are physical and abstract artefacts which support team interactions across diverse knowledge domains. Despite their relevancy, research into the effectiveness of boundary objects in agile distributed ISD remains nascent. In this paper, we develop a framework to theorize their effectiveness in generating cohesion within distributed teams. Our in-depth case study finds that their effectiveness is influenced by the nature of the boundary objects themselves but also by team members’ willingness to address differences in contextual factors. We identify three contextual factors - structure, identity, and culture - that are critical to supporting team members crossing knowledge boundaries within distributed teams. Furthermore, findings suggest that while boundary objects can indeed foster team cohesion in agile distributed ISD, there are other less explored aspects to their role. For example, we find that boundary objects can be useful for enabling constructive team conflict.
- ItemCash or non-cash: that is the question - the story of e-payment for social welfare in Ireland part 2(2012-05) Csáki, Csaba; O'Brien, Leona; Giller, Kieran; Tan, Kay-Ti; McCarthy, James B.; Adam, Frédéric; Weerakkody, Vishanth; Ghoneim, Ahmad; Kamal, MuhammadE-Government in its various forms and extensions, notably T-Government, is often presented as the panacea for resolving such complex social problems as social exclusion, lack of governance transparency, poor value for money and other ailments of modern societies. Yet, E-Government has not been adopted up to predicted levels. Many case studies investigating success factors, maturity models, and the application of acceptance models have been presented over the last 15 years, but a deep understanding of the potential impact and consequences of E-Government is still lacking. This is especially true for those initiatives that involve socio-economic and cultural contexts, which makes their evaluation and the prediction of their impact difficult. This paper reports on an on-going E-Government initiative in Ireland aimed at implementing E-payments for G2C, notably in the social welfare area. Three sets of personal surveys have been carried out to understand the perceived impact of governmental plans of moving from an almost fully cash-based payment system to a fully electronic based solution. Early results indicate that perceived pre-requisites for the planned change may be misleading. The impact on recipients’ lives cannot solely be measured in terms of economic gains: the consequences of such implementation may well reach further than expected.
- ItemCausal framework through retroduction and retrodiction(Association for Information Systems, 2017-06) McAvoy, John; Butler, TomWhile the discussion in the IS research community has moved from describing critical realism as simply a compromise philosophy between positivists and interpretivists to its acceptance in its own right, it is still lacking in a choice of methods or processes for the IS researcher to utilise. This paper presents a proposed method that can be used by IS researchers following the critical realist paradigm. The suitability of a critical realist approach to IS research is discussed, and the importance of the combined ontological and epistemological elements described. The relevance of the search for causal mechanisms is shown and the benefits of the processes of retroduction and retrodiction in this search. A ‘causal framework’ is proposed as an artefact in the IS critical researcher’s “toolkit” and an example provided to show how it can be used. A three step process is described which uses causal frameworks the guide the analysis.
- ItemA check list designed to improve memory recall amongst CF patients(European Conference on Information Systems , ECIS, 2018-06) Twomey, Michael; Sammon, David; Nagle, Tadhg; O'Raghallaigh, Paidi; Irish Research Council; Cystic Fibrosis IrelandWhen a Cystic Fibrosis (CF) patient/carer meets a doctor, it is the responsibility of the patient/carer to recall their medical history. Often the information imparted by the patient/carer is inaccurate due to their inability to remember their medical history accurately. Coupled with this, patients/carers often leave medical encounters unable to remember the information that has been imparted to them. These memory issues can seriously impede the doctor’s ability to correctly diagnose and treat a CF patient and the patient’s ability to adhere to the doctors’ recommendations. This paper explores: “The Memory Recall of mild to moderate Cystic Fibrosis (CF) patients/carers in routine doctor’s appointments and the impacts a simple artefact can have on memory recall, stress and empowerment”. Using Design Science Research, the artefact designed, built and evaluated to address the problem is a pretotype (a paper-based prototype) in the form of a Check List. Rigorous evaluation by CF patients, carers and respiratory clinicians’ points to the artefact’s validity and shows its contribution to memory recall, a reduction in stress, and an increase in empowerment for both CF patients and carers. The insights gained from this research will be an essential precursor to the creation of an effective digital solution.
- ItemCollaboration, conflict and control: the 4th Workshop on open source software engineering(Association for Computing Machinery (ACM), 2004-05) Feller, Joseph; Fitzgerald, Brian; Hissam, Scott; Lakhani, KarimBuilding on the success of the first three workshops in the series, which were held at ICSE 2001 (Toronto), ICSE 2002 (Orlando) and ICSE 2003 (Portland), the 4h Workshop on Open Source Software Engineering, ("Collaboration, Conflict and Control") brings together researchers and practitioners for the purpose of discussing the platforms and tools, techniques and processes, and the organizational structures that are used to support and sustain communication, collaboration and conflict resolution within and between open source software communities.
- ItemA comparison of mobile health evaluation techniques(Association for Information Systems (AIS), 2017-08) Dick, Samantha; O'Connor, Yvonne; Heavin, Ciara; Seventh Framework ProgrammeMobile health (mHealth) has the potential to profoundly improve global healthcare delivery by enabling healthcare workers to make more accurate diagnoses, instantly access records and transmit data as well as allowing patients to take an active involvement in their own healthcare. However, this potential cannot be reached without the adequate evaluation of interventions to ensure that they are not only safe and beneficial, but that they are acceptable to end-users. A major challenge faced by emerging mHealth interventions is that of identifying an evaluation technique which is able to provide a thorough, rigorous evaluation, which incorporates the needs and requirements of all stakeholders. This investigation will compare four mHealth evaluation methodologies against the characteristics of mHealth across protocol-related and logistical factors to identify methodological “matches” and to highlight important “mismatches". These mismatches will require addressing in order to inform the design of the most rigorous and thorough mHealth evaluation protocol.
- ItemConflicting expectations in transforming government service processes: the story of e-payment for social welfare in Ireland(Brunel University, London, 2011-03) O'Brien, Leona; Giller, Kieran; Tan, Kay-Ti; McCarthy, James B.; Csáki, Csaba; Adam, Frédéric; Ghoneim, Ahmad; Weerakkody, Vishanth; Kamal, Muhammad; Enterprise Ireland; Briconi Holdings LtdDespite its clear potential and attractiveness as a solution to a broad range of societal problems, E-Government has not been adopted to levels predicted in early 2000 literature. Whilst case studies of punctual development of E-Government initiatives abound, few countries have progressed to high levels of maturity in the systematic use of ICT in the relationship between government and citizens. At the same time, the current period brings challenges in terms of access to public services and costs of delivering these services which make the large scale use of ICT by governments more attractive than ever, if not even a necessity. This paper presents a detailed case study of a specific E-Government initiative in Ireland in the area of E-payments for G2C, in the social welfare area. Locating the current initiative in its historical context, it analyses the varied motivations and conflicting requirements of the numerous stakeholders and discusses the constraints that bear on the potential scenarios that could be followed at this point in time.
- ItemThe Data Value Map: A framework for developing shared understanding on data initiatives(AIS Electronic Library (AISeL), 2017-06) Sammon, David; Nagle, TadhgWhile organisations regularly claim that data is one of their most important assets, they regularly fail to articulate or fully leverage its value. This leads to impacts such as missed opportunities, a reactive nature to data issues, and poorly defined/failed data projects. Framing this problem as a lack of shared understanding and misalignment between data stakeholders, this paper documents the development of the Data Value Map, an artefact designed to remedy this disconnect. Following a Practitioner Design Science Research approach, the Data Value Map is currently in its fourth iteration and has been rigorously evaluated with: (i) 96 practitioners in the field, (ii) a 12-month case-study, (iii) feedback from six workshops, and (iv) a survey on the effectiveness of the framework. Developed over the course of 4 years the Data Value Map has demonstrated its ability to facilitate a shared understanding on data initiatives and is linked to the success of data projects with an estimated value over €40 million. While, the Data Value Map is itself a contribution to the body of knowledge, further contributions were made in the form of: insights on how to overcome barriers in developing a shared understanding, namely: a lack of an organisational mental model, (ii) lack of a shared language, and (iii) an over-emphasis on technology.
- ItemThe design of a digital behaviour change intervention for third-level student illicit substance use: A persona building approach(University of Hawai'i at Manoa, 2020-01) Dick, Samantha; Heavin, Ciara; Vasiliou, Vasilis S.; Davoren, Martin P.; Dockray, Samantha; Linehan, Conor; Byrne, Michael; University College CorkIllicit substance use among third-level students is an issue of increasing concern. Digital behavioural change interventions have been developed to target this population, but reports of their effectiveness are mixed. The importance of end-user involvement in digital intervention development has been well established, but it appears that many interventions in this area did not engage end-users during development. This absence may have affected engagement, undermining their potential effectiveness. This paper describes the process and contributions of a persona-building approach in the development of a digital behaviour change intervention tailored to the needs of third-level students. Nine exploratory persona-building workshops were carried out with 31 students, and 7 project team members to develop personas for heavy, occasional and nonsubstance using third-level students. Early analysis has identified five archetypes which will contribute to the design of an acceptable and user-friendly intervention, and to the identification of targeted behavioural change techniques.
- ItemDesign Principles (DPs) for building Social Media Enabled Collaborative Learning Environments (SMECLEs)(Association for Information Systems (AIS), 2017) Doyle, Cathal; Sammon, David; Neville, Karen; Mirkovski, KristijanHealthcare service systems require care follow-up procedures using clinical practice guidelines targeting specific patient groups. Studies have introduced various methods for providing patient care, but system design for follow-up support remains limited to a few specific types of disease management. A general need is identified in a climate of increased demand on fewer doctors, for which mobile systems can provide solutions. In this paper, we present a post-treatment follow-up Decision Support framework for use by patients and physicians. The proposed care support is cloud-based and offers online and asynchronous Patient-Physician interaction, with a ratings system designed to ensure continuing improvement in outcomes. Using a design science research process the solution framework has been prototyped and evaluated with representative physicians and users. Our framework provides a model for extending care service systems to inform better follow-up decision-making.
- ItemDesign thinking: Leveraging customer empathy to identify hidden needs(2016-06-30) O'Raghallaigh, Paidi
- ItemDeveloping a Green IS to support the move to eco-effective packaging: A Design Science Research study(University of Hawai'i at Manoa, 2021-01-05) Burton, Keith; O'Raghallaigh, Paidi; Nagle, TadhgUnited Nations Sustainable Development Goal (UN SDG) 12.6 aims to “encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle” . Using Design Science Research, GReenstreets Integrated Packaging Sustainability reporting system (“GRIPS”) is an expository artefact built using the BAO design theory for green information systems (Green IS) (c.f. Recker) . The artefact aims to support organizations in overcoming sustainability challenges by providing information to help them make effective decisions around packaging sustainability and to facilitate the move from eco-efficiency to eco-effectiveness practices. This study adds to practice by helping companies to act, measure and monitor the move towards eco-effective packaging. It adds to research by providing an expository artefact based on the design theory for Green IS proposed by Recker.