Business Information Systems - Book Chapters

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    Integrated patient journey mapping: A sensemaking approach for Health Information Systems research
    (Edward Elgar Publishing, 2024) MacCarthy, Stephen; O'Raghallaigh, Paidi; Adam, Frédéric
    Health Information Systems (HIS) can help reimagine medical care pathways by using digital technologies to meet diverse patient needs. This is nevertheless a challenging prospect which is exacerbated by the conflicting interests of different stakeholders such as patient advocacy groups, allied health professionals, and policymakers. In this chapter, we present Integrated Patient Journey Mapping (IPJM) as an approach for sensemaking in HIS redesign processes and present a canvas for HIS researchers to constructively engage stakeholders in reimagining the status quo. We explain the scope and utility of IPJM, before outlining methodological considerations in the form of data collection and analysis. Recommended approaches for reporting results are then described including the use of storytelling techniques to weave together outputs from facilitated workshops and ‘think-aloud’ activities. The chapter concludes by presenting exemplars where journey mapping has inspired healthcare redesign in areas such as mental health services, head and neck cancer care, and post-partum care.
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    Making technology assessment accessible to new players
    (Palgrave Pivot; Palgrave Macmillan, 2016) Delvenne, Pierre; Rosskamp, Benedikt; Fitzgerald, Ciara; Adam, Frédéric; Kluver, L.; Nielsen, R. O.; Jorgensen, M. L.
    Delvenne et al. present theoretical considerations about the pedagogy of technology assessment (TA) in general and the summer school format in particular, which was chosen as a platform for teaching TA in the PACITA project. The PACITA summer school programme was designed to encourage the uptake and use of TA rationale and methods by various types of professionals involved in science, technology or innovation policy. The recruitment strategies, the format of the presentations, and so on of the two summer schools are presented. The authors argue that as the ‘responsible innovation’ agenda gains traction among policy makers, societal actors and academics, education initiatives such as the TA summer school can have an important role to play in shaping understandings of this new form of governance.
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    Computerized decision support systems for multimorbidity care - an urgent call for research and development
    (IGI Global, 2016-05) Grace, Audrey; O'Donoghue, John; Mahony, Carolanne; Heffernan, Tony; Molony, David; Carroll, Thomas; Cruz-Cunha, M. M.; Miranda, I. M.; Martinho, R.; Rijo, R.
    Healthcare organisations and General Practitioners (GPs) in particular, are overwhelmed by the growing number of patients with multiple chronic diseases (i.e. multimorbid) and the additional complexity involved in their associated treatments. There is evidence to suggest that Computerized Decision Support Systems (CDSS) offer many potential benefits to support multimorbidity care, but this remains under investigated. For example CDSS have been shown to improve the quality/safety of medication prescribing; to increase clinician adherence to guideline/protocol based care; as well as to enhance communication and decision making among providers and patients. This chapter draws on extant literature to discuss these and other potential benefits of CDSS for enhancing multiborbidity care and calls for further research and development in this area. The chapter also identifies the required features of such software systems and underlines a number of key challenges that must be overcome for the successful deployment of CDSS in this context.
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    Assessing the theoretical strength within the literature review process: A tool for doctoral researchers
    (IOS Press, 2010-07) Sammon, David; Nagle, Tadhg; O'Raghallaigh, Paidi
    Making a theoretical contribution can be viewed as one of the most important and confusing objectives for a doctoral researcher. Focusing on the literature review process, this paper highlights the need to develop a tool that will enable doctoral researchers to assess the theoretical strength of the literature they survey. Through synthesizing theory development literature, from both a general research and IS perspective, we propose a tool to aid ‘new’ doctoral researchers in understanding the theoretical landscape within a domain. We then discuss how the tool can be utilized in the wider doctoral research process to combat the issues of rigor and relevance that have permeated the fabric of Information Systems (IS) research, through aiding in a two step literature review process of [1] categorizing the literature and [2] developing a theoretical framework to guide making a theoretical contribution.
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    Making sense of the Master Data Management (MDM) concept: Old wine in new bottles or new wine in old bottles?
    (IOS Press, 2010-07) Sammon, David; Adam, Frédéric; Nagle, Tadhg; Carlsson, Sven; Respício, Ana; Adam, Frédéric; Phillips-Wren, Gloria; Teixeira, Carlos; Telhada, João
    This paper presents an insight into the emerging concept of Master Data Management (MDM) and highlights issues that both academics and business managers should consider to better understand the meaning of this ‘hot topic’. This critical reflection paper is forward looking and attempts to make sense of the MDM concept and highlight the issues associated with implementation. We argue that both the Data Warehousing and ERP concepts are the forerunners to the emergence of MDM. We argue that MDM is effectively Data Warehousing branded with ERP market rhetoric and contains an added repository of ‘master data’. We see MDM as another attempt at data integration due to the failure of previous Data Warehousing, ERP and ERPII/BI initiatives. Finally, we argue that more research should be conducted to fully appreciate the true meaning of the concept of MDM and MDM implementation.