Management and Marketing - Book Chapters
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Item Gig work, algorithmic technologies, and the uncertain future of work(Springer Nature, 2023-07-30) Duggan, James; Jooss, Stefan; Lynn, Theo; Rosati, Pierangelo; Conway, Edel; van der Werff, LisaThroughout the last decade, the so-called gig economy has emerged as a disruptive and widely debated trend in the world of work. In this chapter, we trace the emergence of the gig economy from its inception during the global economic crisis to the present day where gig work arrangements span several sectors and face continuing scrutiny from critics. Specifically, we focus on the important role of algorithmic technologies in controlling the activities of gig workers and the subsequent challenges and controversies arising from the use of these new digital mechanisms. Finally, we identify the key implications arising from this new form of labour for workers, organisations, and regulatory bodies. In doing so, we explore a range of ongoing efforts to develop effective solutions for the various stakeholders involved.Item Multi-party working relationships in gig work: towards a new perspective(Edward Elgar Publishing, 2021-08-17) Duggan, James; Sherman, Ultan; Carbery, Ronan; McDonnell, Anthony; Meijerink, Jeroen; Jansen, Giedo; Daskalova, VictoriaWork in the gig economy is widely debated for its promises and pitfalls. In gig work, roles are heavily fragmented and hyper-flexible, ‘gigs’ are issued on a task-by-task basis, and workers are classified as independent contractors rather than employees. In this chapter, we examine the unique nature of ‘gig’ working relationships, focusing exclusively on the app-work variant to explore how this arrangement develops with the involvement of multiple parties and inherently disrupts traditional conceptualisations of the employment relationship. In lacking a robust legal architecture, we draw on psychological contract theory to critically examine the individualised nature of the multi-party working relationship found in app-work, where the governing role of technology shapes the arrangement. In doing so, we contribute to understanding of the social problems related to app-work (e.g. precarity, questionable working conditions), explore potential solutions to these issues, and consider the practical and theoretical implications of this heavily digitalised working relationship.Item The unrealized value of global workers: The need for global talent management(Edward Elgar Publishing, 2023-05-16) McDonnell, Anthony; Jooss, Stefan; Conroy, Kieran M.; Vaiman, Vlad; Vance, Charles; Ju, LingGlobal workers play a critical role in multinational organisations which transcend national boundaries as part of their business routines. In this chapter, we highlight the pivotal positions that many global workers play. Specifically, we unpack the role of global workers as key boundary spanners, navigating relational, knowledge, and cultural boundaries across the organisation. The chapter also argues that the full value of global workers remains unrealised given the lack of planning and integration of these workers in terms of knowledge management processes, talent management strategies, and global mobility functions. Specifically, we point to the lack of strategic and practical oversights from corporate HR functions and how this may be impacting upon both global workers’ experiences and organisational efforts to maximise value.Item Encounters of nothingness: Dilemmas of the uncanny self(Routledge, 2022-09-30) O'Sullivan, Stephen R.This film explores the existential confrontation brought about by the Covid-19 pandemic. It preserves a phenomenological account of “experiencing the experience” of the Covid-19 pandemic. The film documents the “depresentation” process, the encounters of nothingness, and dilemmas of self central to lockdown. Void of social resources, lockdown was uncanny, an eerie blend of the familiar and unfamiliar, which caused novel societal-wide malaise. The chapter expands on themes in the film, it exposes additional conceptualisations, discusses the dimensions of malaise (dearth futurism, potentialities, imposing irreality, other-less-ness, and consumerism claustrum) and offers the illustrated model “won from the void” depicting identity transition during the Covid-19 pandemic.Item Technology in human resource functions: Core systems, emerging trends and algorithmic management(Emerald Publishing, 2022-08-22) Jooss, Stefan; Duggan, James; Parry, Emma