Monitoring remote employees: Implications for HR

Jeske, Debora

Monitoring remote employees: Implications for HR

Files

Jeske 2020 SHR in press.pdf(129.67 KB)

Accepted Version

Date

2021-02-04

Authors

Jeske, Debora

Publisher

Emerald Publishing Limited

Published Version

10.1108/SHR-10-2020-0089

Abstract

Purpose: More and more organizations have resorted to the employment of monitoring software to keep track of employees’ everyday performance and task completion. The current article outlines the capabilities, pros, and cons of monitoring for employees. Several recommendations for HR professionals are outlined to inform best practice. Approach: The article summarizes recent literature and trends on electronic monitoring aimed at remote workers, focusing specifically on trends observed in the UK and the USA. Findings: The number of pros and cons, as well as the resulting recommendations for HR professionals, outline how technology may aid – but also undermine – performance. Originality: The summary of capabilities, pros and cons represents a snapshot of current monitoring practices. The recommendations will give readers an overview of all the aspects and factors that ought to be considered when monitoring software and related tools are selected.

Keywords

Data management , Human resources , Monitoring , Risk management , Surveillance

Citation

Jeske, D. (2020) 'Monitoring remote employees: Implications for HR', Strategic HR Review, 20(2), pp. 42-46. doi: 10.1108/SHR-10-2020-0089