Designing tools that enhance communication and understanding between multiple stakeholders: the case of mobile payment value networks

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dc.contributor.advisor Adam, Frédéric en
dc.contributor.advisor Carton, Fergal en
dc.contributor.author Dennehy, Denis J.
dc.date.accessioned 2015-08-12T11:21:14Z
dc.date.issued 2014
dc.date.submitted 2014
dc.identifier.citation Dennehy, D. J. 2014. Designing tools that enhance communication and understanding between multiple stakeholders: the case of mobile payment value networks. PhD Thesis, University College Cork. en
dc.identifier.uri http://hdl.handle.net/10468/1894
dc.description.abstract The pervasive use of mobile technologies has provided new opportunities for organisations to achieve competitive advantage by using a value network of partners to create value for multiple users. The delivery of a mobile payment (m-payment) system is an example of a value network as it requires the collaboration of multiple partners from diverse industries, each bringing their own expertise, motivations and expectations. Consequently, managing partnerships has been identified as a core competence required by organisations to form viable partnerships in an m-payment value network and an important factor in determining the sustainability of an m-payment business model. However, there is evidence that organisations lack this competence which has been witnessed in the m-payment domain where it has been attributed as an influencing factor in a number of failed m-payment initiatives since 2000. In response to this organisational deficiency, this research project leverages the use of design thinking and visualisation tools to enhance communication and understanding between managers who are responsible for managing partnerships within the m-payment domain. By adopting a design science research approach, which is a problem solving paradigm, the research builds and evaluates a visualisation tool in the form of a Partnership Management Canvas. In doing so, this study demonstrates that when organisations encourage their managers to adopt design thinking, as a way to balance their analytical thinking and intuitive thinking, communication and understanding between the partners increases. This can lead to a shared understanding and a shared commitment between the partners. In addition, the research identifies a number of key business model design issues that need to be considered by researchers and practitioners when designing an m-payment business model. As an applied research project, the study makes valuable contributions to the knowledge base and to the practice of management. en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher University College Cork en
dc.rights © 2014, Denis J. Dennehy en
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/3.0/ en
dc.subject Design thinking en
dc.subject Design science research en
dc.subject Mobile payments en
dc.subject M-payments en
dc.subject Value networks en
dc.title Designing tools that enhance communication and understanding between multiple stakeholders: the case of mobile payment value networks en
dc.type Doctoral thesis en
dc.type.qualificationlevel Doctoral Degree (Structured) en
dc.type.qualificationname PHD (Business Information Systems) en
dc.internal.availability Full text not available en
dc.check.info Indefinite en
dc.check.date 10000-01-01
dc.description.version Accepted Version
dc.description.status Not peer reviewed en
dc.internal.school Business Information Systems en
dc.check.type No Embargo Required
dc.check.reason No embargo required en
dc.check.opt-out Yes en
dc.thesis.opt-out true
dc.check.embargoformat Not applicable en
dc.internal.conferring Autumn Conferring 2014


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© 2014, Denis J. Dennehy Except where otherwise noted, this item's license is described as © 2014, Denis J. Dennehy
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