Designing location-based educational services for school students at cultural institutions: the case of the National Portrait Gallery of Australia

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Date
2016-05
Authors
Steele, James
Gregor, Shirley
Campbell, John
Fitzgerald, Robert
Keating, Byron
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DESRIST 2016
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Research Projects
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Abstract
Cultural institutions provide important benefits for society and for the visitors who come to them. Their staff need to understand how information technology can augment the visitor experience, and how to engage with their visitors to design programs that will meet visitors' expectations for greater interaction. Using an iterative, design science based approach, coupled with design thinking workshops bringing stakeholders together, we showed how location-based educational services coupled with mobile apps on handheld devices could be designed to enrich the experience for school students visiting the National Portrait Gallery of Australia.
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Keywords
Museum design , Design thinking , Patterns , Pattern language , Beacons , Positioning , Location-based technology
Citation
Steele, J., Gregor, S., Campbell, J., Fitzgerald, R. & Keating, B. 2016. Designing location-based educational services for school students at cultural institutions: the case of the National Portrait Gallery of Australia. In: Parsons, J., Tuunanen, T., Venable, J. R., Helfert, M., Donnellan, B., & Kenneally, J. (eds.) Breakthroughs and Emerging Insights from Ongoing Design Science Projects: Research-in-progress papers and poster presentations from the 11th International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2016. St. John, Canada, 23-25 May. pp. 17-24
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©2016, The Author(s).