Exploring the role of core IS capabilities throughout the IS/IT service co-production lifecycle

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dc.contributor.advisor Sammon, David en
dc.contributor.advisor Grace, Audrey en
dc.contributor.author Kasraian, Laleh
dc.date.accessioned 2017-04-07T09:22:15Z
dc.date.available 2017-04-07T09:22:15Z
dc.date.issued 2017
dc.date.submitted 2017
dc.identifier.citation Kasraian, L. 2017. Exploring the role of core IS capabilities throughout the IS/IT service co-production lifecycle. PhD Thesis, University College Cork. en
dc.identifier.uri http://hdl.handle.net/10468/3861
dc.description.abstract The main challenge in service co-production is how a firm’s project team may accomplish service design and modifications efficiently and quickly enough to meet the customers’ expectations within a definite timeframe. With respect to the extant literature, there is a paucity of research on how the firm’s core capabilities support and enable IS/IT service co-production. In response to this research gap and in order to consider and elevate the level of firm’s service co-production efforts, this study explores the role of project team’s core IS capabilities throughout the IS/IT service co-production lifecycle stages. This study adopts a ‘qualitative multiple case study’ approach to address its research objective. Based on within and crosscase analysis of three case studies of IS/IT service co-production, this study presents C²SLC - as a matrix model of core IS capabilities and co-production characteristics across four IS/IT service lifecycle stages, namely: planning, provisioning, operation and enhancement. This matrix model (C²SLC) reveals the study’s research outcomes that highlight the significant roles played by six core IS capabilities (out of nine) throughout the different stages of the IS/IT service co-production lifecycle. The study contributes to both theory and practice by focusing on the co-production lifecycle stages, highlighting key characteristics of co-production as well as the core IS capabilities and examines their importance during IS/IT service co-production. Furthermore, the study’s matrix model (C²SLC) illustrates how these core IS capabilities enable such co-production and may inform firms who are looking to enhance their in-house capabilities within a particular lifecycle stage of IS/IT service co-production. en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher University College Cork en
dc.rights © 2017, Laleh Kasraian. en
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/3.0/ en
dc.subject Service co-production en
dc.subject Core IS capability en
dc.subject Service lifecycle en
dc.subject IS/IT services en
dc.title Exploring the role of core IS capabilities throughout the IS/IT service co-production lifecycle en
dc.type Doctoral thesis en
dc.type.qualificationlevel Doctoral Degree (Structured) en
dc.type.qualificationname PHD (Business Information Systems) en
dc.internal.availability Full text not available en
dc.check.info No embargo required en
dc.description.version Accepted Version
dc.description.status Not peer reviewed en
dc.internal.school Business Information Systems en
dc.check.type No Embargo Required
dc.check.reason No embargo required en
dc.check.opt-out Yes en
dc.thesis.opt-out true
dc.check.embargoformat Not applicable en
dc.internal.conferring Summer 2017 en


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© 2017, Laleh Kasraian. Except where otherwise noted, this item's license is described as © 2017, Laleh Kasraian.
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