Characterising the knowledge approach of a firm: an investigation of knowledge activities in five software SMEs

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dc.contributor.author Heavin, Ciara
dc.contributor.author Adam, Frédéric
dc.date.accessioned 2018-08-09T11:32:01Z
dc.date.available 2018-08-09T11:32:01Z
dc.date.issued 2012-01
dc.identifier.citation Heavin, C. and Adam, F. (2012) 'Characterising the Knowledge Approach of a Firm: An Investigation of Knowledge Activities in Five Software SMEs', Electronic Journal of Knowledge Management, 10 (11), pp. 48-63. Available online: http://www.ejkm.com en
dc.identifier.volume 10 en
dc.identifier.issued 11 en
dc.identifier.startpage 48 en
dc.identifier.endpage 63 en
dc.identifier.issn 1479-4411
dc.identifier.uri http://hdl.handle.net/10468/6594
dc.description.abstract An organisation’s ability to successfully compete in a changing market place is contingent on its ability to manage what it knows, in order to serve the objectives of the firm. While it has been argued that due to their size, knowledge management (KM) is not a concern for smaller organisations, in the current economic climate, it is expected that a more formalised approach to KM allows the company to seize opportunities as they arise, and deal with environmental uncertainty more effectively. In view of this, the objective of this study was to devise a classification of knowledge activities (KAs) which facilitates the exploration of a Small to Medium Sized Enterprises (SMEs) in terms of the type and extent to which knowledge is managed. Furthermore, analysis of KAs provided a greater understanding of the fit between the firm’s objectives and the KM approach pursued. In order to achieve this, five case studies were conducted. Based on the classification of KAs identified, a qualitative analysis approach was used to code each of the twenty eight interviews carried out. Both quantitative and qualitative content analysis methods were applied to facilitate data reduction and generate meaning from the significant volume of data collected. The output from this study includes a classification of KAs which provides rich insight into how SMEs are motivated to deal with knowledge as a means of achieving their organisational objectives. From a practitioner viewpoint, this study seeks to offer an improved understanding of a software SMEs’ approach to KM. en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Academic Conferences and Publishing International (ACPI) en
dc.relation.uri http://www.ejkm.com
dc.rights © Academic Conferences Ltd. This Journal is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. en
dc.rights.uri http://creativecommons.org/licenses/by-nd/4.0/ en
dc.subject Knowledge en
dc.subject Small to medium sized software enterprises, SMES en
dc.subject Software en
dc.subject Knowledge management, KM en
dc.subject Knowledge activity, KA en
dc.title Characterising the knowledge approach of a firm: an investigation of knowledge activities in five software SMEs en
dc.type Article (peer-reviewed) en
dc.internal.authorcontactother Frederic Adam, Business Information Systems, University College Cork, Cork, Ireland. +353-21-490-3000 Email: fadam@afis.ucc.ie en
dc.internal.availability Full text available en
dc.date.updated 2018-08-09T11:24:44Z
dc.description.version Published Version en
dc.internal.rssid 281443241
dc.description.status Peer reviewed en
dc.identifier.journaltitle Electronic Journal of Knowledge Management en
dc.internal.copyrightchecked No !!CORA!! en
dc.internal.licenseacceptance Yes en
dc.internal.IRISemailaddress fadam@ucc.ie en


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