Ticket to talk: Supporting conversation between young people and people with dementia through digital media
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Published Version
Date
2018
Authors
Welsh, Daniel
Morrissey, Kellie
Foley, Sarah
McNaney, Roisin
Salis, Christos
McCarthy, John
Vines, John
Journal Title
Journal ISSN
Volume Title
Publisher
Association for Computing Machinery
Published Version
Abstract
We explore the role of digital media in supporting intergenerational interactions between people with dementia and young people. Though meaningful social interaction is integral to quality of life in dementia, initiating conversation with a person with dementia can be challenging, especially for younger people who may lack knowledge of someone's life history. This can be further compounded without a nuanced understanding of the nature of dementia, along with an unfamiliarity in leading and maintaining conversation. We designed a mobile application - Ticket to Talk - to support intergenerational interactions by encouraging young people to collect media relevant to individuals with dementia to use in conversations with people with dementia. We evaluated Ticket to Talk through trials with two families, a care home, and groups of older people. We highlight difficulties in using technologies such as this as a conversational tool, the value of digital media in supporting intergenerational interactions, and the potential to positively shape people with dementia's agency in social settings.
Description
Keywords
Dementia , Technology , Intergenerational , Communication , Families , Volunteers
Citation
Welsh, D., Morrissey, K., Foley, S., McNaney, R., Salis, C., McCarthy, J. and Vines, J.(2018) 'Ticket to talk: Supporting conversation between young people and people with dementia through digital media'. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems Paper No. 375, Montreal QC, Canada, 21 - 26 April. pp. 1-13. doi: 10.1145/3173574.3173949