An exploration of the relationship between openness to relationality and context in Irish credit unions

Show simple item record

dc.contributor.advisor Ward, Michael en Byrne, Noreen 2019-01-31T11:23:24Z 2018 2018
dc.identifier.citation Byrne, N. 2018. An exploration of the relationship between openness to relationality and context in Irish credit unions. PhD Thesis, University College Cork. en
dc.description.abstract The purpose of this thesis is to explore how contextual conditions such as perceived openness and proximity trigger a relational openness between the member and the credit union. The researcher theorises, using the relationality literature, that this openness is essential for the emergence of co-operative potentiality and, in turn, the continual reproduction of the credit union as a co-operative business. The relationship between context and relational openness was explored through the gathering of empirical data and through theoretical abduction and retroduction. The empirical field work was carried out between 2011 and 2013, a period prior to the restructuring in Irish credit unions (in 2011 there were 403 credit unions, but following the onset of a statutory supported restructuring in 2013, this number had reduced to 268 by December, 2017). The research involved two member surveys (n = 1,400; n = 715) in addition to a structured interview and a mapping exercise with 78 credit union personnel (staff and volunteers). The field work explored openness to relationality (member value preferences, member openness to relational engagement, credit union openness to member knowledge) and contextual conditions (proximity and perceived credit union openness). The first contextual condition examined was proximity. It was found that proximity matters in terms of triggering openness in both the member and the credit union. For the member, proximity triggers their likelihood of holding a relational rather than a technical value preference for their credit union. Members who value the relational over the technical are more active patrons. For the credit union, proximity influences the personnel’s openness to member knowledge (a pre-cursor to treating members as ‘origins of action’ and to member-driven innovation). The second contextual condition examined was members’ perception of credit union openness. It was found that members who perceived the credit union as open were more likely to be themselves open to relational engagement (a pre-cursor to ‘mutual aid’ or co-creation) with the credit union. Hence, relational openness matters to the development of the credit union as an innovative and member-driven co-operative business. Context matters because of its role in shaping this relational openness. This thesis highlights that credit unions already have, in fact, control over the design of that context in the form of their proximity and openness to the member. These findings indicate that, in the pre-restructuring period, relational openness between the member and the credit union existed and this openness is triggered by contextual conditions such as proximity and perceived openness. These findings imply that, in the absence of or weakening of proximity, openness is less likely to emerge. This has serious implications for the credit union. Firstly, it weakens the relational competitive advantage of the credit union. As relational openness weakens, members are more likely to hold a technical value preference and are less likely to be open to active patronage and co-creation with their credit union. Secondly, it weakens the innovative potential of credit unions, where credit unions are less open to and have less access to member knowledge. These findings suggest that this will weaken the foundational structure of the credit union as a co-operative business. The research highlights the importance of proximity as a triggering contextual condition at a time when the value of proximity and the implications of its loss do not seem to be recognised either in the restructuring literature or in practice. However, the findings also suggest that even with such recognition, it is difficult to see what type of intervention would facilitate the emergence of such relational potentiality or counteract its loss within a centralised restructuring framework. This research suggests that there may be an alternative and makes a case from the membership perspective for a formal decentralised federated-based restructuring of credit unions rather than a centralised merger-based restructuring, as the former, unlike the latter, maintains proximity while building scale. The primary methodological and theoretical contribution of this thesis lies in its relational ontology as applied to a co-operative setting. This allows for a direct focus on context and on the underlying relational process (rather than on relational outcomes) which are often implicit or background variables in co-operative research. This facilitates a deeper and more integrated understanding of co-operatives and, as argued in the thesis, sets a better foundation for the development of co-operative theory. It has been noted by other researchers that a particular gap in the co-operative research is its inability to integrate dualisms in co-operatives, such as, member/organisation; structure/process; social/economic objectives. The relational ontology as developed in this thesis enables co-operative researchers to integrate these dualisms in a more meaningful and more effortless way. This allows co-operative theory to free itself from the constraints of mere justification, comparison and ‘fitting in’ and to develop itself as a generative force innately inspired by a ‘co-operative imagination’. en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher University College Cork en
dc.rights © 2018, Noreen Byrne. en
dc.rights.uri en
dc.subject Credit unions en
dc.subject Co-operatives en
dc.subject Relationality en
dc.subject Proximity en
dc.subject Restructuring en
dc.title An exploration of the relationship between openness to relationality and context in Irish credit unions en
dc.type Doctoral thesis en
dc.type.qualificationlevel Doctoral en
dc.type.qualificationname PhD en
dc.internal.availability Full text not available en Restricted to everyone for five years en 2024-01-30T11:23:24Z
dc.description.version Accepted Version
dc.description.status Not peer reviewed en Food Business and Development en
dc.check.reason This thesis is due for publication or the author is actively seeking to publish this material en
dc.check.opt-out Yes en
dc.thesis.opt-out true
dc.check.entireThesis Entire Thesis Restricted
dc.check.embargoformat Apply the embargo to the hard bound thesis (If you have not submitted an e-thesis and want to embargo the hard bound thesis in UCC Library) en
dc.internal.conferring Spring 2019 en
dc.internal.ricu Centre for Co-operative Studies en

Files in this item

Files Size Format View

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record

© 2018, Noreen Byrne. Except where otherwise noted, this item's license is described as © 2018, Noreen Byrne.
This website uses cookies. By using this website, you consent to the use of cookies in accordance with the UCC Privacy and Cookies Statement. For more information about cookies and how you can disable them, visit our Privacy and Cookies statement