Impact of a compassionate care leadership programme

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Saab, Mohamad M.
Drennan, Jonathan
Cornally, Nicola
Landers, Margaret
Hegarty, Josephine
Savage, Eileen
Lunn, Cora
Coffey, Alice
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Compassionate care delivery enhances patient satisfaction and quality of life and reduces nurse burnout. This study measured the perceptions of nursing and midwifery leaders regarding the impact of the ‘Leaders for Compassionate Care Programme’ on their personal development, learning experience, service and care delivery, programme quality, and satisfaction with the programme. Seventy-nine leaders were surveyed using the Leaders for Compassionate Care Outcomes Evaluation Questionnaire and the Leaders for Compassionate Care Evaluation Questionnaire. Participants' perceived ability to support peer learning, manage conflict, and build trust with patients increased significantly following the programme (P≤0.001). Over 80% of participants reported that they were able to apply to practice what they had learnt from the programme and reported an increase in their motivation to lead in compassionate care delivery. Various strategies are needed to improve compassionate care leadership and further research is needed to explore the long-term impact of the programme.
Compassion , Care , Leadership , Midwifery , Nursing , Professional development , Programme evaluation
Saab, M. M., Drennan, J., Cornally, N., Landers, M., Hegarty, J., Savage, E., Lunn, C. and Coffey, A. (2019) 'Impact of a compassionate care leadership programme', British Journal of Nursing, 28(11), pp. 708-714. doi: 10.12968/bjon.2019.28.11.708
© 2019 MA Healthcare Ltd. This document is the Accepted Manuscript version of a Published Work that appeared in final form in the British Journal of Nursing copyright © MA Healthcare, after peer review and technical editing by the publisher. To access the final edited and published work see