Identifying and exploiting tacit processes in design thinking: what can Phineas Gage teach us about making better systems?

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dc.contributor.author Gleasure, Rob
dc.contributor.author O'Riordan, Sheila
dc.date.accessioned 2019-08-20T13:54:41Z
dc.date.available 2019-08-20T13:54:41Z
dc.date.issued 2014-06-02
dc.identifier.citation Gleasure, R., & O’Riordan, S. (2014). Identifying and Exploiting Tacit Processes in Design Thinking: What Can Phineas Gage Teach Us about Making Better Systems? In Proceedings of the The 3rd international SIG Prag workshop on ”IT Artefact Design & Workpractice Improvement": ADWI 2014, Zeppelin University, Friedrichshafen, Germany, 02 June. en
dc.identifier.startpage 1 en
dc.identifier.endpage 12 en
dc.identifier.uri http://hdl.handle.net/10468/8357
dc.description.abstract This study presents a design thinking technique that facilitates the discovery and exploitation of tacit processes in advanced system users. The design thinking technique targets tacit processes that have accumulated over prolonged periods of technology use, in the absence of conscious reflection. Such tacit processes may be impossible for users to verbalize, as the manner in which they have been learned means that users may be unaware that they exist. This makes them difficult or even impossible to uncover with traditional discursive and participatory approaches. For this reason, the proposed technique offers a means of ‘lesioning’ information sources, i.e. removing aspects of the information system and observing how and when behavior breaks down. This deconstruction allows dependencies to be exposed, resulting in a better understanding of tacit processes, and consequently, improved assimilation of them into design ideation. This technique is tested over multiple experimental iterations in the context of Twitter, a social network and micro-blogging service. These iterations present several insights regarding how users determine which users to follow, as well as how information is consumed on a user’s content feed. en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Forskningsnätverket VITS en
dc.relation.uri http://www.vits.org/?pageId=430&UltimateMenu1B=Item1
dc.rights © 2014 the authors; © 2014 Forskningsnätverket VITS en
dc.subject Design thinking en
dc.subject Tacit processes en
dc.subject Ideation en
dc.subject Lesion studies en
dc.subject Twitter en
dc.title Identifying and exploiting tacit processes in design thinking: what can Phineas Gage teach us about making better systems? en
dc.type Conference item en
dc.internal.authorcontactother Sheila O'Riordan, Business Information Systems, University College Cork, Cork, Ireland. +353-21-490-3000 Email: sheila.oriordan@ucc.ie en
dc.internal.availability Full text available en
dc.date.updated 2019-08-20T13:48:07Z
dc.description.version Accepted Version en
dc.internal.rssid 266642064
dc.description.status Peer reviewed en
dc.internal.copyrightchecked No
dc.internal.licenseacceptance Yes en
dc.internal.conferencelocation Zeppelin University, Friedrichshafen, Germany en
dc.internal.IRISemailaddress sheila.oriordan@ucc.ie en


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