A trust label system for communicating trust in cloud services

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dc.contributor.author Emeakaroha, Vincent C.
dc.contributor.author Fatema, Kaniz
dc.contributor.author van der Werff, Lisa
dc.contributor.author Healy, Philip
dc.contributor.author Lynn, Theo
dc.contributor.author Morrison, John P.
dc.date.accessioned 2019-08-28T15:17:31Z
dc.date.available 2019-08-28T15:17:31Z
dc.date.issued 2017
dc.identifier.citation Emeakaroha, V. C., Fatema, K., Werff, L. v. d., Healy, P., Lynn, T. and Morrison, J. P. (2017) 'A Trust Label System for Communicating Trust in Cloud Services', IEEE Transactions on Services Computing, 10(5), pp. 689-700. DOI: 10.1109/TSC.2016.2553036 en
dc.identifier.volume 10 en
dc.identifier.issued 2 en
dc.identifier.startpage 689 en
dc.identifier.endpage 700 en
dc.identifier.issn 1939-1374
dc.identifier.uri http://hdl.handle.net/10468/8405
dc.identifier.doi 10.1109/TSC.2016.2553036 en
dc.description.abstract Cloud computing is rapidly changing the digital service landscape. A proliferation of Cloud providers has emerged, increasing the difficulty of consumer decisions. Trust issues have been identified as a factor holding back Cloud adoption. The risks and challenges inherent in the adoption of Cloud services are well recognised in the computing literature. In conjunction with these risks, the relative novelty of the online environment as a context for the provision of business services can increase consumer perceptions of uncertainty. This uncertainty is worsened in a Cloud context due to the lack of transparency, from the consumer perspective, into the service types, operational conditions and the quality of service offered by the diverse providers. Previous approaches failed to provide an appropriate medium for communicating trust and trustworthiness in Clouds. A new strategy is required to improve consumer confidence and trust in Cloud providers. This paper presents the operationalisation of a trust label system designed to communicate trust and trustworthiness in Cloud services. We describe the technical details and implementation of the trust label components. Based on a use case scenario, an initial evaluation was carried out to test its operations and its usefulness for increasing consumer trust in Cloud services. en
dc.description.sponsorship Enterprise Ireland (Irish Centre for Cloud Computing and Commerce); IDA Ireland (Irish Centre for Cloud Computing and Commerce) en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher IEEE en
dc.relation.uri https://ieeexplore.ieee.org/document/7457329
dc.rights © 2017 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. en
dc.subject Cloud computing en
dc.subject Trusted computing en
dc.subject Cloud adoption en
dc.subject Cloud services en
dc.subject Business services en
dc.subject Consumer confidence en
dc.subject Cloud providers en
dc.subject Trust label system en
dc.subject Trustworthiness en
dc.subject Trust label components en
dc.subject Consumer trust en
dc.subject Digital service landscape en
dc.subject Consumer decisions en
dc.subject Consumer perceptions en
dc.subject Uncertainty en
dc.subject Security en
dc.subject Monitoring en
dc.subject Context en
dc.subject Business en
dc.subject Knowledge based systems en
dc.subject Service monitoring en
dc.subject Trustmark en
dc.subject Data location en
dc.subject Trust label en
dc.title A trust label system for communicating trust in cloud services en
dc.type Article (peer-reviewed) en
dc.internal.authorcontactother John Morrison, Computer Science, University College Cork, Cork, Ireland. +353-21-490-3000 Email: j.morrison@cs.ucc.ie en
dc.internal.availability Full text available en
dc.date.updated 2019-08-28T15:09:53Z
dc.description.version Accepted Version en
dc.internal.rssid 352610427
dc.contributor.funder Enterprise Ireland en
dc.contributor.funder IDA Ireland en
dc.description.status Peer reviewed en
dc.identifier.journaltitle IEEE Transactions on Services Computing en
dc.internal.copyrightchecked Yes
dc.internal.licenseacceptance Yes en
dc.internal.IRISemailaddress j.morrison@cs.ucc.ie en

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