What makes a good conversation?: Challenges in designing truly conversational agents

dc.contributor.authorClark, Leigh
dc.contributor.authorPantidi, Nadia
dc.contributor.authorCooney, Orla
dc.contributor.authorDoyle, Philip
dc.contributor.authorGaraialde, Diego
dc.contributor.authorEdwards, Justin
dc.contributor.authorSpillane, Brendan
dc.contributor.authorGilmartin, Emer
dc.contributor.authorMurad, Christine
dc.contributor.authorMunteanu, Cosmin
dc.contributor.authorWade, Vincent
dc.contributor.authorCowan, Benjamin R.
dc.contributor.funderIrish Research Councilen
dc.date.accessioned2019-07-23T12:02:28Z
dc.date.available2019-07-23T12:02:28Z
dc.date.issued2019-05
dc.date.updated2019-07-23T11:49:43Z
dc.description.abstractConversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in supporting long-term human-agent relationships, it is paramount that HCI focuses efforts on delivering this promise. We aim to understand what people value in conversation and how this should manifest in agents. Findings from a series of semi-structured interviews show people make a clear dichotomy between social and functional roles of conversation, emphasising the long-term dynamics of bond and trust along with the importance of context and relationship stage in the types of conversations they have. People fundamentally questioned the need for bond and common ground in agent communication, shifting to more utilitarian definitions of conversational qualities. Drawing on these findings we discuss key challenges for conversational agent design, most notably the need to redefine the design parameters for conversational agent interaction.en
dc.description.sponsorshipIrish Research Council (R17339 https://app.dimensions.ai/details/grant/grant.7516751)en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.articleidPaper 475en
dc.identifier.citationClark, L., Pantidi, N., Cooney, O., Doyle, P., Garaialde, D., Edwards, J., Spillane, B., Gilmartin, E., Murad, C., Munteanu, C., Wade, V. and Cowan, B. R. (2019) 'What makes a good conversation?: Challenges in designing truly conversational agents', CHI 2019: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Glasgow, Scotland, 4-9 May, Paper 475 (12pp). doi: 10.1145/3290605.3300705en
dc.identifier.doi10.1145/3290605.3300705en
dc.identifier.endpage12en
dc.identifier.isbn978-1-4503-5970-2
dc.identifier.startpage1en
dc.identifier.urihttps://hdl.handle.net/10468/8244
dc.language.isoenen
dc.publisherAssociation for Computing Machinery (ACM)en
dc.relation.urihttps://dl.acm.org/citation.cfm?id=3300705
dc.relation.urihttps://app.dimensions.ai/details/grant/grant.7516751
dc.rights© 2019, the Authors. Publication rights licensed to ACM. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in CHI 2019: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems: https://dx.doi.org/10.1145/3290605.3300705en
dc.subjectConversational agentsen
dc.subjectSpeech HCIen
dc.subjectSpoken dialogue systemsen
dc.subjectVoice user interface designen
dc.subjectInterviewsen
dc.titleWhat makes a good conversation?: Challenges in designing truly conversational agentsen
dc.typeConference itemen
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