Leveraging lessons learned in organizations through implementing practice-based organizational learning and performance improvement - An opportunity for context-based intelligent assistant support (CIAS)

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dc.contributor.advisorAdam, Frédéricen
dc.contributor.advisorBrézillon, Patricken
dc.contributor.authorHegarty, Garrett John
dc.date.accessioned2013-10-22T13:31:52Z
dc.date.available2013-10-22T13:31:52Z
dc.date.issued2013
dc.date.submitted2013
dc.description.abstractOrganizations that leverage lessons learned from their experience in the practice of complex real-world activities are faced with five difficult problems. First, how to represent the learning situation in a recognizable way. Second, how to represent what was actually done in terms of repeatable actions. Third, how to assess performance taking account of the particular circumstances. Fourth, how to abstract lessons learned that are re-usable on future occasions. Fifth, how to determine whether to pursue practice maturity or strategic relevance of activities. Here, organizational learning and performance improvement are investigated in a field study using the Context-based Intelligent Assistant Support (CIAS) approach. A new conceptual framework for practice-based organizational learning and performance improvement is presented that supports researchers and practitioners address the problems evoked and contributes to a practice-based approach to activity management. The novelty of the research lies in the simultaneous study of the different levels involved in the activity. Route selection in light rail infrastructure projects involves practices at both the strategic and operational levels; it is part managerial/political and part engineering. Aspectual comparison of practices represented in Contextual Graphs constitutes a new approach to the selection of Key Performance Indicators (KPIs). This approach is free from causality assumptions and forms the basis of a new approach to practice-based organizational learning and performance improvement. The evolution of practices in contextual graphs is shown to be an objective and measurable expression of organizational learning. This diachronic representation is interpreted using a practice-based organizational learning novelty typology. This dissertation shows how lessons learned when effectively leveraged by an organization lead to practice maturity. The practice maturity level of an activity in combination with an assessment of an activity’s strategic relevance can be used by management to prioritize improvement effort.en
dc.description.statusNot peer revieweden
dc.description.versionAccepted Version
dc.format.mimetypeapplication/pdfen
dc.identifier.citationHegarty, G. J. 2013. Leveraging lessons learned in organizations through implementing practice-based organizational learning and performance improvement - An opportunity for context-based intelligent assistant support (CIAS). PhD Thesis, University College Cork.en
dc.identifier.endpage190
dc.identifier.urihttps://hdl.handle.net/10468/1256
dc.language.isoenen
dc.publisherUniversity College Corken
dc.rights© 2013, Garrett J. Hegartyen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/en
dc.subjectContext modellingen
dc.subjectPracticesen
dc.subjectStrategic decisionsen
dc.subjectTactical decisionsen
dc.subjectLeveraging lessons learneden
dc.subjectContextual graphsen
dc.subject.lcshStrategic planningen
dc.subject.lcshOrganizational learningen
dc.subject.lcshDecision makingen
dc.subject.lcshRailroads--Irelanden
dc.thesis.opt-outfalse
dc.titleLeveraging lessons learned in organizations through implementing practice-based organizational learning and performance improvement - An opportunity for context-based intelligent assistant support (CIAS)en
dc.typeDoctoral thesisen
dc.type.qualificationlevelDoctoralen
dc.type.qualificationnamePhD (Commerce)en
ucc.workflow.supervisorfadam@afis.ucc.ie
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