Conflicting expectations in transforming government service processes: the story of e-payment for social welfare in Ireland

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dc.contributor.authorO'Brien, Leona
dc.contributor.authorGiller, Kieran
dc.contributor.authorTan, Kay-Ti
dc.contributor.authorMcCarthy, James B.
dc.contributor.authorCsáki, Csaba
dc.contributor.authorAdam, Frédéric
dc.contributor.editorGhoneim, Ahmad
dc.contributor.editorWeerakkody, Vishanth
dc.contributor.editorKamal, Muhammad
dc.contributor.funderEnterprise Irelanden
dc.contributor.funderBriconi Holdings Ltd
dc.date.accessioned2016-07-21T10:07:00Z
dc.date.available2016-07-21T10:07:00Z
dc.date.issued2011-03
dc.date.updated2014-10-09T12:15:12Z
dc.description.abstractDespite its clear potential and attractiveness as a solution to a broad range of societal problems, E-Government has not been adopted to levels predicted in early 2000 literature. Whilst case studies of punctual development of E-Government initiatives abound, few countries have progressed to high levels of maturity in the systematic use of ICT in the relationship between government and citizens. At the same time, the current period brings challenges in terms of access to public services and costs of delivering these services which make the large scale use of ICT by governments more attractive than ever, if not even a necessity. This paper presents a detailed case study of a specific E-Government initiative in Ireland in the area of E-payments for G2C, in the social welfare area. Locating the current initiative in its historical context, it analyses the varied motivations and conflicting requirements of the numerous stakeholders and discusses the constraints that bear on the potential scenarios that could be followed at this point in time.en
dc.description.sponsorshipEnterprise Ireland and Briconi Holdings Ltd (Innovation Partnership Research Grant IP/2009/0038)en
dc.description.statusPeer revieweden
dc.description.versionPublished Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationO'Brien, L., Giller, K., Tan, K.-T., McCarthy, J.B., Csáki, C., and Adam , F. (2011) 'Conflicting expectations in transforming government service processes: the story of e-payment for social welfare in Ireland', in Ghoneim, A., Weerakkody, V. and Kamal, M. (eds.) Proceedings of the Transforming Government Workshop (tGov2011), Brunel University, London, 17-18 March [CD-ROM].en
dc.identifier.isbn978-1-902316-84-0
dc.identifier.urihttps://hdl.handle.net/10468/2911
dc.language.isoenen
dc.publisherBrunel University, Londonen
dc.relation.ispartofTransforming Government Workshop 2011 (tGOV11)
dc.rights© 2011, the Authors.en
dc.subjectE-Governmenten
dc.subjectE-Paymentsen
dc.subjectICTen
dc.subjectG2Cen
dc.subjectB2Gen
dc.subjectFinancial exclusionen
dc.titleConflicting expectations in transforming government service processes: the story of e-payment for social welfare in Irelanden
dc.typeConference itemen
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