Shifting sands: Actor role and identity reconfigurations in service systems

dc.contributor.authorGummerus, Johanna
dc.contributor.authorO'Loughlin, Deirdre
dc.contributor.authorKelleher, Carol
dc.contributor.authorPeƱaloza, Lisa
dc.contributor.funderIrish Research Councilen
dc.date.accessioned2021-09-10T11:02:34Z
dc.date.available2021-09-10T11:02:34Z
dc.date.issued2021-08-20
dc.date.updated2021-09-10T10:50:40Z
dc.description.abstractBuilding on previous actor-to-actor perspectives in service systems, this study mapped the dialectic trajectory of actor role and identity transitions in the context of family caregiving. The study employed the theoretical lens of role and identity transitions and drew on in-depth, qualitative interviews with 22 unpaid family caregivers caring for dependent relatives to demonstrate how family caregiver roles and identities co-evolve throughout the caregiving journey. Our findings elucidate three dynamic reconfigurations of role and identity transitions in family caregiving. We evince how such transitions vary in both degree and type, and range from incremental to disruptive, as actors assume and detach from roles and associated identities. Theoretical contributions shed light on the emergent and nuanced nature of role and identity transitions, as roles and identities synchronously and asynchronously co-evolve in a service system in conjunction with changed relations between actors, society, and the service system. The paper concludes with implications for enhancing actor engagement in dynamic service systems.en
dc.description.sponsorshipIrish Research Council (New Foundations programme)en
dc.description.statusPeer revieweden
dc.description.versionPublished Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationGummerus, J., O'Loughlin, D., Kelleher, C. and PeƱaloza, L. (2021) 'Shifting sands: Actor role and identity reconfigurations in service systems', Journal of Business Research, 137, pp. 162-169. doi: 10.1016/j.jbusres.2021.08.001en
dc.identifier.doi10.1016/j.jbusres.2021.08.001en
dc.identifier.endpage169en
dc.identifier.issn0148-2963
dc.identifier.journaltitleJournal of Business Researchen
dc.identifier.startpage162en
dc.identifier.urihttps://hdl.handle.net/10468/11871
dc.identifier.volume137en
dc.language.isoenen
dc.publisherElsevier Inc.en
dc.rightsĀ© 2021, the Authors. Published by Elsevier Inc. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/)en
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/en
dc.subjectCaregivingen
dc.subjectIdentityen
dc.subjectRoleen
dc.subjectRole/identity transitionsen
dc.subjectService systemsen
dc.titleShifting sands: Actor role and identity reconfigurations in service systemsen
dc.typeArticle (peer-reviewed)en
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