Trusting intentions towards robots in healthcare: A theoretical framework

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dc.contributor.authorO'Connor, Yvonne
dc.contributor.authorKupper, Matesuz
dc.contributor.authorHeavin, Ciara
dc.date.accessioned2021-12-06T11:50:36Z
dc.date.available2021-12-06T11:50:36Z
dc.date.issued2021-01-05
dc.date.updated2021-12-06T11:41:47Z
dc.description.abstractWithin the next decade, robots (intelligent agents that are able to perform tasks normally requiring human intelligence) may become more popular when delivering healthcare services to patients. The use of robots in this way may be daunting for some members of the public, who may not understand this technology and deem it untrustworthy. Others may be excited to use and trust robots to support their healthcare needs. It is argued that (1) context plays an integral role in Information Systems (IS) research and (2) technology demonstrating anthropomorphic or system-like features impact the extent to which an individual trusts the technology. Yet, there is little research which integrates these two concepts within one study in healthcare. To address this gap, we develop a theoretical framework that considers trusting intentions towards robots based on the interaction of humans and robots within the contextual landscape of delivering healthcare services. This article presents a theory-based approach to developing effective trustworthy intelligent agents at the intersection of IS and Healthcare.en
dc.description.statusPeer revieweden
dc.description.versionPublished Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationO'Connor, Y., Kupper, M. and Heavin, C. (2021) 'Trusting intentions towards robots in healthcare: A theoretical framework', Proceedings of the 54th Hawaii International Conference on System Sciences, Kauai, Hawaii, USA, 4-8 January, pp. 586-595. doi: 10.24251/HICSS.2021.071en
dc.identifier.doi10.24251/HICSS.2021.071en
dc.identifier.endpage595en
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.startpage586en
dc.identifier.urihttps://hdl.handle.net/10468/12314
dc.language.isoenen
dc.publisherUniversity of Hawai'i at Manoaen
dc.relation.ispartof54th Hawaii International Conference on System Sciences, Kauai, Hawaii, USA, 4-8 January 2021en
dc.rights© 2021, the Authors.en
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/en
dc.subjectAnthropomorphicen
dc.subjectHealthcareen
dc.subjectIntelligent agentsen
dc.subjectSystem-likeen
dc.subjectTrusting intentionsen
dc.subjectHuman-robot interactionsen
dc.titleTrusting intentions towards robots in healthcare: A theoretical frameworken
dc.typeConference itemen
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