A review of the success and failure factors for change management

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dc.contributor.authorDempsey, Mary
dc.contributor.authorGeitner, Lisa
dc.contributor.authorBrennan, Attracta
dc.contributor.authorMcAvoy, John
dc.date.accessioned2021-12-01T11:33:59Z
dc.date.available2021-12-01T11:33:59Z
dc.date.issued2021-11-26
dc.date.updated2021-12-01T11:13:48Z
dc.description.abstractIn order to stay competitive and relevant in the business environment, companies need to embrace and address internal and external change and understand how to deal with it. It is necessary for them to develop knowledge about the success and failure factors of handling change and how the latter can be resolved. The aim of this study was to identify change management success and failure factors and provide a method dealing with failure factors. In the systematic literature review, 38 success factors and 23 failure factors from 2006 to 2021 were identified. In comparing the frequency of the occurring factors, 4 main success and 3 failure factors emerged. The success factors included: communication, create a vision/change message, early active participation of all individuals and top management commitment. The failure factors included; resistance to change, standardised concepts and viewing change initiatives as short-term. Complementarity and dependency links between failure factors and success factors were highlighted. Solutions for resolving three failure factors were found using Ishikawa-Diagrams and applying root cause analysis. Identifying key factors that affect project success is part of handling change. To support any necessary change a consistent change management framework that is adaptable to individual organisations is also recommended.en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationDempsey, M., Geitner, L., Brennan, A. and McAvoy, J. (2021) 'A review of the success and failure factors for change management', IEEE Engineering Management Review. doi: 10.1109/EMR.2021.3130989en
dc.identifier.doi10.1109/EMR.2021.3130989en
dc.identifier.eissn1937-4178
dc.identifier.issn0360-8581
dc.identifier.journaltitleIEEE Engineering Management Reviewen
dc.identifier.urihttps://hdl.handle.net/10468/12295
dc.language.isoenen
dc.publisherInstitute of Electrical and Electronics Engineers (IEEE)en
dc.rights© 2021, IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.en
dc.subjectChange managementen
dc.subjectSuccess factorsen
dc.subjectFailure factorsen
dc.subjectDealing with failureen
dc.subjectOrganisational changeen
dc.titleA review of the success and failure factors for change managementen
dc.typeArticle (peer-reviewed)en
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