Setting up a peer-to-peer (P2P) staff listening service at an acute university teaching hospital

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dc.check.date2026-07-14en
dc.check.infoAccess to this article is restricted until 12 months after publication by request of the publisheren
dc.contributor.authorCrane, Sarahen
dc.contributor.authorNuzum, Danielen
dc.date.accessioned2025-10-02T09:17:34Z
dc.date.available2025-10-02T09:17:34Z
dc.date.issued2025-07-14en
dc.description.abstractThis paper is written to describe the establishment and ongoing sustaining of a chaplaincy-led peer-to-peer (P2P) listening service in an acute National Health Service (NHS) Trust in the United Kingdom, which was implemented as a service improvement. It considers the value of compassionate listening within the context of loneliness evidenced in the general population and the documented occupational burden of working in the health service. It reflects on how a peer listening service has been developed and shaped by the role and values of chaplaincy and spiritual care, and delivered by a range of healthcare disciplines and roles. This service has had 6,771 contacts with staff, with 34% being primarily work-related.  Recommendations are made for a dedicated team to lead a new service such as this and the positive impact of peer-to-peer listening for healthcare staff wellbeing.en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationCrane, S. and Nuzum, D. (2025) 'Setting up a peer-to-peer (P2P) staff listening service at an acute university teaching hospital', Health and Social Care Chaplaincy, 13(1), pp. 48–60. https://doi.org/10.1558/hscc.33047en
dc.identifier.doi10.1558/hscc.33047en
dc.identifier.endpage60en
dc.identifier.issn2051-5561en
dc.identifier.issn2051-5553en
dc.identifier.issued1en
dc.identifier.journaltitleHealth and Social Care Chaplaincyen
dc.identifier.startpage48en
dc.identifier.urihttps://hdl.handle.net/10468/17936
dc.identifier.volume13en
dc.language.isoenen
dc.publisherEquinox Publishing Ltd.en
dc.relation.ispartofHealth and Social Care Chaplaincyen
dc.rights© 2025, Equinox Publishing Ltd.en
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/en
dc.subjectPeer supporten
dc.subjectListeningen
dc.subjectStressen
dc.subjectLonelinessen
dc.subjectCompassionen
dc.subjectChaplaincyen
dc.subjectHealthcareen
dc.titleSetting up a peer-to-peer (P2P) staff listening service at an acute university teaching hospitalen
dc.typeArticle (peer-reviewed)en
dc.typejournal-articleen
oaire.citation.issue1en
oaire.citation.volume13en
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