Better together: mitigating consumer vulnerability risk in healthcare systems through strengthening consumer co-production capacity

Simple item page
dc.contributor.authorLeocadio, Paula
dc.contributor.authorKelleher, Carol
dc.contributor.authorFernández, Eluska
dc.contributor.authorHawkes, Colin
dc.contributor.funderCork University Business School
dc.contributor.funderSchool of Applied Social Studies
dc.contributor.funderCork University Hospital Charity Foundation
dc.contributor.funderUniversity College Cork, UCC
dc.contributor.funderIrish Research Council, NF/2022/39305366
dc.date.accessioned2026-04-27T15:00:02Z
dc.date.available2026-04-27T15:00:02Z
dc.date.issued2026-06
dc.description.abstractService scholars tacitly assume that healthcare consumers, professionals, and researchers possess the requisite capacities and resources for service co-production with healthcare organizations. However, conflicting epistemes may increase experiences of vulnerability during co-production. Our paper aims to explore how healthcare organizations can enable and sustain meaningful consumer involvement in healthcare co-production to deliver transformative outcomes. Our participatory research with young people with type 1 diabetes and family members identified key practices (i.e., constructing, connecting, and co-learning) that support meaningful involvement of consumers in healthcare co-production. We introduce strengthening consumer co-production capacity as a means of mitigating risk of vulnerability and advancing epistemic justice in co-production. We demonstrate that healthcare organizations can and should prioritize continuous strengthening of consumers’ co-production capacity, acknowledge and respect differentiated expertise and perspectives, and foster mutual respect to maximize and sustain co-production partnerships.en
dc.description.sponsorshipThe author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by Cork University Hospital Charity Foundation , the Department of Management and Marketing at Cork University Business School , University College Cork (UCC), the School of Applied Social Studies , UCC and the Irish Research Council New Foundations (Project Reference Number: NF/2022/39305366 ). The author(s) would also like to acknowledge and thank all members of the TEENVOICET1D Young People and Family Member Advisory Panels for their contribution to this research as experts with lived experience.
dc.description.versionPublished Version
dc.format.extent12
dc.format.mimetypeapplication/pdfen
dc.identifier.articleid116216
dc.identifier.authororcidLeocadio, Paula
dc.identifier.authororcidKelleher, Carol§0000-0001-7919-1599
dc.identifier.authororcidFernández, Eluska
dc.identifier.authororcidHawkes, Colin§0000-0001-6484-0445
dc.identifier.citationLeocadio, P, Kelleher, C, Fernández, E & Hawkes, C 2026, 'Better together: mitigating consumer vulnerability risk in healthcare systems through strengthening consumer co-production capacity', Journal of Business Research, vol. 211, 116216, pp. 1-12.
dc.identifier.endpage12
dc.identifier.issn0148-2963
dc.identifier.journaltitleJournal of Business Research
dc.identifier.otherORCID: /0000-0001-7919-1599/work/211998569
dc.identifier.otherORCID: /0000-0001-6484-0445/work/213047436
dc.identifier.otherORCID: /0000-0001-7919-1599/work/213049006
dc.identifier.startpage1
dc.identifier.urihttps://hdl.handle.net/10468/18697
dc.identifier.volume211
dc.language.isoen
dc.publisherElsevier Inc.
dc.relation.urihttps://www.scopus.com/pages/publications/105036225864
dc.rightsPublisher Copyright: © 2026 The Author(s). Published by Elsevier Inc. This is an open access article under the CC BY-NC-ND license. http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.accessrightsopen access
dc.rights.licensenameAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.statusPeer reviewed
dc.subjectCo-production
dc.subjectConsumer capacity
dc.subjectConsumer vulnerability
dc.subjectHealthcare
dc.subjectStrengths-based approaches
dc.subject[CUBS]
dc.subject[Medicine]
dc.titleBetter together: mitigating consumer vulnerability risk in healthcare systems through strengthening consumer co-production capacityen
dc.typeArticle (peer-reviewed)
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
main_1_.pdf
Size:
1.82 MB
Format:
Adobe Portable Document Format
Download
Collections
School of Medicine
Cork University Business School