Innovation in legal services: The practices that influence ideation and codification activities

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dc.contributor.authorBourke, Jane
dc.contributor.authorRoper, Stephen
dc.contributor.authorLove, James H.
dc.contributor.funderSolicitors’ Regulation Authority, United Kingdomen
dc.contributor.funderLegal Services Board, United Kingdomen
dc.date.accessioned2020-01-09T12:49:40Z
dc.date.available2020-01-09T12:49:40Z
dc.date.issued2019-12-10
dc.date.updated2020-01-09T12:28:51Z
dc.description.abstractThis study examines how firms' innovation practices affect ideation and knowledge codification. Building on previous studies of service innovation, we develop a hierarchic framework comprising firms’ innovation ‘activities’ and related ‘practices’. Using survey data on UK legal services firms, we then identify the individual practices that contribute to successful ideation and codification. Our study contributes to our understanding of how a structured and organised approach to innovation benefits professional services firms. Beneficial practices include multifunctional working, promoting effective team-working, developing in-house research capability, having a leadership team committed to innovation and having strong external relationships. Firms with owners from outside the focal services sector, in the present case legal services, prove more effective at both ideation and knowledge codification. We find little evidence that competition affects innovation, suggesting that de-regulation initiatives in the legal services sector have to improve if market forces are to operate effectively.en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationBourke, J., Roper, S. and Love, J. H. (2019) 'Innovation in legal services: The practices that influence ideation and codification activities', Journal of Business Research, 109, pp. 132-147. doi: 10.1016/j.jbusres.2019.11.057en
dc.identifier.doi10.1016/j.jbusres.2019.11.057en
dc.identifier.endpage147en
dc.identifier.issn0148-2963
dc.identifier.journaltitleJournal of Business Researchen
dc.identifier.startpage132en
dc.identifier.urihttps://hdl.handle.net/10468/9475
dc.identifier.volume109en
dc.language.isoenen
dc.publisherElsevier Inc.en
dc.relation.urihttp://www.sciencedirect.com/science/article/pii/S0148296319307301
dc.rights© 2019, Elsevier Inc. All rights reserved. This manuscript version is made available under the CC BY-NC-ND 4.0 license.en
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/en
dc.subjectService innovationen
dc.subjectLegal servicesen
dc.subjectProfessional servicesen
dc.subjectInnovation practicesen
dc.subjectIdeationen
dc.subjectCodificationen
dc.titleInnovation in legal services: The practices that influence ideation and codification activitiesen
dc.typeArticle (peer-reviewed)en
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