Exploring the role of core IS capabilities throughout the IS/IT service co-production lifecycle

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dc.check.embargoformatNot applicableen
dc.check.infoNo embargo requireden
dc.check.opt-outYesen
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dc.contributor.advisorSammon, Daviden
dc.contributor.advisorGrace, Audreyen
dc.contributor.authorKasraian, Laleh
dc.date.accessioned2017-04-07T09:22:15Z
dc.date.available2017-04-07T09:22:15Z
dc.date.issued2017
dc.date.submitted2017
dc.description.abstractThe main challenge in service co-production is how a firm’s project team may accomplish service design and modifications efficiently and quickly enough to meet the customers’ expectations within a definite timeframe. With respect to the extant literature, there is a paucity of research on how the firm’s core capabilities support and enable IS/IT service co-production. In response to this research gap and in order to consider and elevate the level of firm’s service co-production efforts, this study explores the role of project team’s core IS capabilities throughout the IS/IT service co-production lifecycle stages. This study adopts a ‘qualitative multiple case study’ approach to address its research objective. Based on within and crosscase analysis of three case studies of IS/IT service co-production, this study presents C²SLC - as a matrix model of core IS capabilities and co-production characteristics across four IS/IT service lifecycle stages, namely: planning, provisioning, operation and enhancement. This matrix model (C²SLC) reveals the study’s research outcomes that highlight the significant roles played by six core IS capabilities (out of nine) throughout the different stages of the IS/IT service co-production lifecycle. The study contributes to both theory and practice by focusing on the co-production lifecycle stages, highlighting key characteristics of co-production as well as the core IS capabilities and examines their importance during IS/IT service co-production. Furthermore, the study’s matrix model (C²SLC) illustrates how these core IS capabilities enable such co-production and may inform firms who are looking to enhance their in-house capabilities within a particular lifecycle stage of IS/IT service co-production.en
dc.description.statusNot peer revieweden
dc.description.versionAccepted Version
dc.format.mimetypeapplication/pdfen
dc.identifier.citationKasraian, L. 2017. Exploring the role of core IS capabilities throughout the IS/IT service co-production lifecycle. PhD Thesis, University College Cork.en
dc.identifier.urihttps://hdl.handle.net/10468/3861
dc.language.isoenen
dc.publisherUniversity College Corken
dc.rights© 2017, Laleh Kasraian.en
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/en
dc.subjectService co-productionen
dc.subjectCore IS capabilityen
dc.subjectService lifecycleen
dc.subjectIS/IT servicesen
dc.thesis.opt-outtrue
dc.titleExploring the role of core IS capabilities throughout the IS/IT service co-production lifecycleen
dc.typeDoctoral thesisen
dc.type.qualificationlevelDoctoral Degree (Structured)en
dc.type.qualificationnamePHD (Business Information Systems)en
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