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An investigation into how team resilience emerges in work
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Date
2022
Authors
Dillon, Lorraine
Journal Title
Journal ISSN
Volume Title
Publisher
University College Cork
Published Version
Abstract
Team resilience in the workplace has emerged as a significant topic of debate among organisational scholars. Team resilience is the ability of a team to positively adapt when faced with adversity. The aim of this research is to explore how team resilience emerges at work. This thesis combines two theoretical perspectives namely the job demands-resources theory and high-quality connections theory to explore the unique features of team resilience. Adopting a mixed methods approach, phase one consists of an online survey with 102 participants from the services and educational sector. Phase two draws on semi-structured interviews with 23 higher educational workers to explore their lived experiences of resilience within their teams specifically during Covid-19. Findings illustrate that while job demands predominately hinder the emergence of team resilience as they can be viewed as stressors, job resources have the opposite effect as they can be considered motivational. Findings also indicate that the quality of relationships play a major role in how team resilience emerges. This research articulates many contributions. Theoretically, this study brings together the job demands-resources and high-quality connections theory to explore how team resilience emerges. In doing so enables us to understand the individual and team level factors that impact team resilience and how these levels work together. Empirically, this thesis provides novel insights into the impact of Covid-19 on team resilience. Practically, this research calls attention to those factors that facilitate and inhibit the emergence of team resilience which holds particular relevance to organisations given ongoing efforts to develop resilience in workplaces in turbulent times.
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Keywords
Team resilience , Contemporary workplace , Job demands-resources , High-quality connections
Citation
Dillon, L. 2022. An investigation into how team resilience emerges in work. PhD Thesis, University College Cork.