Designing tools that enhance communication and understanding between multiple stakeholders: the case of mobile payment value networks

dc.check.date10000-01-01
dc.check.embargoformatNot applicableen
dc.check.infoIndefiniteen
dc.check.opt-outYesen
dc.check.reasonNo embargo requireden
dc.check.typeNo Embargo Required
dc.contributor.advisorAdam, Frédéricen
dc.contributor.advisorCarton, Fergalen
dc.contributor.authorDennehy, Denis J.
dc.date.accessioned2015-08-12T11:21:14Z
dc.date.issued2014
dc.date.submitted2014
dc.description.abstractThe pervasive use of mobile technologies has provided new opportunities for organisations to achieve competitive advantage by using a value network of partners to create value for multiple users. The delivery of a mobile payment (m-payment) system is an example of a value network as it requires the collaboration of multiple partners from diverse industries, each bringing their own expertise, motivations and expectations. Consequently, managing partnerships has been identified as a core competence required by organisations to form viable partnerships in an m-payment value network and an important factor in determining the sustainability of an m-payment business model. However, there is evidence that organisations lack this competence which has been witnessed in the m-payment domain where it has been attributed as an influencing factor in a number of failed m-payment initiatives since 2000. In response to this organisational deficiency, this research project leverages the use of design thinking and visualisation tools to enhance communication and understanding between managers who are responsible for managing partnerships within the m-payment domain. By adopting a design science research approach, which is a problem solving paradigm, the research builds and evaluates a visualisation tool in the form of a Partnership Management Canvas. In doing so, this study demonstrates that when organisations encourage their managers to adopt design thinking, as a way to balance their analytical thinking and intuitive thinking, communication and understanding between the partners increases. This can lead to a shared understanding and a shared commitment between the partners. In addition, the research identifies a number of key business model design issues that need to be considered by researchers and practitioners when designing an m-payment business model. As an applied research project, the study makes valuable contributions to the knowledge base and to the practice of management.en
dc.description.statusNot peer revieweden
dc.description.versionAccepted Version
dc.format.mimetypeapplication/pdfen
dc.identifier.citationDennehy, D. J. 2014. Designing tools that enhance communication and understanding between multiple stakeholders: the case of mobile payment value networks. PhD Thesis, University College Cork.en
dc.identifier.urihttps://hdl.handle.net/10468/1894
dc.language.isoenen
dc.publisherUniversity College Corken
dc.rights© 2014, Denis J. Dennehyen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/en
dc.subjectDesign thinkingen
dc.subjectDesign science researchen
dc.subjectMobile paymentsen
dc.subjectM-paymentsen
dc.subjectValue networksen
dc.thesis.opt-outtrue
dc.titleDesigning tools that enhance communication and understanding between multiple stakeholders: the case of mobile payment value networksen
dc.typeDoctoral thesisen
dc.type.qualificationlevelDoctoral Degree (Structured)en
dc.type.qualificationnamePHD (Business Information Systems)en
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