Managing agent's impression based on user's engagement detection

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dc.contributor.authorMancini, Maurizio
dc.contributor.authorBiancardi, Beatrice
dc.contributor.authorDermouche, Soumia
dc.contributor.authorLerner, Paul
dc.contributor.authorPelachaud, Catherine
dc.contributor.funderHorizon 2020en
dc.contributor.funderAgence Nationale de la Rechercheen
dc.date.accessioned2019-08-14T08:51:10Z
dc.date.available2019-08-14T08:51:10Z
dc.date.issued2019-07
dc.date.updated2019-08-13T10:48:22Z
dc.description.abstractWhen interacting with others, we form an impression that can be declined along the two psychological dimensions of warmth and competence. By managing them, high level of engagement in an interaction can be maintained and reinforced. Our aim is to develop a virtual agent that can form and maintain a positive impression on the user that can help in improving the quality of the interaction and the user's experience. In this paper, we present an interactive system in which a virtual agent adopts a dynamic communication strategy during the interaction with a user, aiming at forming and maintaining a positive impression of warmth and competence. The agent continuously analyzes user's non-verbal signals to determine user's engagement level and adapts its communication strategy accordingly. We present a study in which we manipulate the communication strategy of the agent and we measure user's experience and user's perception of the agent's warmth and competence.en
dc.description.sponsorshipAgence Nationale de la Recherche (Project: Impressions ANR-15-CE23-0023)en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationMancini, M., Biancardi, B., Dermouche, S., Lerner, P. and Pelachaud, C. (2019) 'Managing agent's impression based on user's engagement detection', IVA '19 Proceedings of the 19th ACM International Conference on Intelligent Virtual Agents, Paris, France, 2-5 July, pp. 209-211. doi: 10.1145/3308532.3329442en
dc.identifier.doi10.1145/3308532.3329442en
dc.identifier.endpage211en
dc.identifier.isbn978-1-4503-6672-4
dc.identifier.startpage209en
dc.identifier.urihttps://hdl.handle.net/10468/8313
dc.language.isoenen
dc.publisherAssociation for Computing Machinery (ACM)en
dc.relation.ispartofIVA '19 Proceedings of the 19th ACM International Conference on Intelligent Virtual Agents
dc.relation.projectinfo:eu-repo/grantAgreement/EC/H2020::RIA/769553/EU/Council of Coaches/COUCHen
dc.relation.urihttps://dl.acm.org/citation.cfm?doid=3308532.3329442
dc.relation.urihttps://iva2019.sciencesconf.org/
dc.rights© 2019, the Authors. Published by ACM. Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the owner/author(s).en
dc.subjectEmbodied conversational agentsen
dc.subjectWarmthen
dc.subjectCompetenceen
dc.subjectEngagementen
dc.subjectImpression managementen
dc.subjectNon-verbal behavioren
dc.titleManaging agent's impression based on user's engagement detectionen
dc.typeConference itemen
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