From transactions to interactions: social considerations for digital money

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Ferreira, Jennifer
Perry, Mark
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Springer International Publishing
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In our highly connected world, the number of digital transactions is growing, and so too are the myriad of digital platforms that enable these transactions. While the dominant perspective on developing digital payment. Digital payments platforms involves implementing an efficient, low cost, and secure transfer of value, in this chapter, we take a step back to re-examine how digital transactions are embedded in social relationships, and that by focusing solely on the transfer of value, it is possible to miss opportunities for social interactions in digital transactions. We examine the affordances of digital transactions to illustrate possibilities for action, opportunities for interaction, and the roles of negotiation and intermediation within digital transactions. We then highlight some social impacts of digital transactions and its associated data generation, its embeddedness alongside other available forms of transaction, and the ways in which the digital world conflates money with payment systems.
Digital money , Financial affordance , Social transactions , Interaction design , User experience design
Ferreira J., Perry M. (2019) From Transactions to Interactions: Social Considerations for Digital Money. In: Lynn T., Mooney J., Rosati P., Cummins M. (eds) Disrupting Finance. Palgrave Studies in Digital Business & Enabling Technologies. Palgrave Pivot, Cham. pp.121-133. DOI: 10.1007/978-3-030-02330-0_8