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The dark side of 21st century flexible work
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Date
2024-06-07
Authors
Tham, Tse Leng
Holland, Peter
Jeske, Debora
Journal Title
Journal ISSN
Volume Title
Publisher
Edward Elgar Publishing
Published Version
Abstract
Given the erosion of the once-clear demarcation between work and home in remote and flexible working arrangements, and the increasing proliferation of artificial intelligence (AI) being applied to data collected via electronic monitoring and surveillance in key HR activities, the rise of flexible and remote work does not come without challenges and consequences related to privacy, discrimination, ethics, and trust in the employment relationship. As such, HR and management are increasingly at the forefront of managing these new ways of working. This includes having to carefully balance the benefits and costs of how to manage and support flexible and remote work. These issues and their far-reaching consequences need to be more fully understood by HR professionals to ensure that the implementation of new patterns of work do not cause more harm than problems they propose to resolve, particularly now that rather than being the exception, remote and flexible work is fast becoming our new normal.
Description
Keywords
Flexible and remote work , Electronic monitoring and surveillance , AI , Artificial intelligence
Citation
Tham T. L., Holland P. and Jeske, D. (2024) 'The dark side of 21st century flexible work', in Holland, P., Brewster, C. and Kougiannou, N. K. (eds.) Work, Employment and Flexibility. Cheltenham, United Kingdom: Edward Elgar Publishing, pp. 149-168. https://doi.org/10.4337/9781035309368.00017