An assistance system for business information visualization

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Schelkle, Michael
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Karlsruher Institut für Technologie (KIT)
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Business Information Visualization (BIV) is increasingly recognized in research and practice. Nevertheless, studies show that BIV is often inappropriately applied in business reporting, which may lead decision makers to wrong conclusions. Users who create these reports complain about difficulties to implement appropriate BIV due to insufficient software support. As a result BIV acceptance suffers. A promising approach to overcome this are user assistance systems (UAS). Hence, the overarching goal of our research project is to gain insight to what extent UAS affect the acceptance of BIV. Since we could not identify in literature a UAS that helps to apply appropriate BIV, we intend to develop such a UAS first. Based on design science research, the aim of this paper is to introduce a UAS prototype that may increase BIV acceptance. Besides evaluating UAS on acceptance, the artifact may help practitioners to adhere to appropriate BIV in their everyday work.
User assistance system , Self-service business intelligence , Business information visualization , Guidelines , Design science research
Schelkle, M. 2017. 'An Assistance System for Business Information Visualization'. In: Maedche, A., vom Brocke, J., Hevner, A. (eds.) Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology. Karlsruhe, Germany. 30 May - 1 Jun. Karslruhe: Karlsruher Institut für Technologie (KIT), pp. 46-54