ITSM ProcessGuide – a longitudinal and multi-method field study for real-world DSR artifact evaluation

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dc.contributor.authorMorana, Stefan
dc.contributor.authorSchacht, Silvia
dc.contributor.authorGerards, Timo
dc.contributor.authorMaedche, Alexander
dc.contributor.editorDonnellan, Brian
dc.contributor.editorGleasure, Rob
dc.contributor.editorHelfert, Markus
dc.contributor.editorKenneally, Jim
dc.contributor.editorRothenberger, Marcus
dc.contributor.editorChiarini Tremblay, Monica
dc.contributor.editorVanderMeer, Debra
dc.contributor.editorWinter, Robert
dc.date.accessioned2015-05-14T12:30:17Z
dc.date.available2015-05-14T12:30:17Z
dc.date.issued2015-05
dc.description.abstractProcess guidance supports users to increase their process model understanding, process execution effectiveness as well as efficiency, and process compliance performance. This paper presents a research in progress encompassing our ongoing DSR project on Process Guidance Systems and a field evaluation of the resulting artifact in cooperation with a company. Building on three theory-grounded design principles, a Process Guidance System artifact for the company’s IT service ticketing process is developed, deployed and used. Fol-lowing a multi-method approach, we plan to evaluate the artifact in a longitudinal field study. Thereby, we will not only gather self-reported but also real usage data. This article describes the development of the artifact and discusses an innovative evaluation approach.en
dc.description.statusPeer revieweden
dc.description.versionPublished Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationMORANA, S., SCHACHT, S., GERARDS, T., MAEDCHE, A.. 2015. ITSM ProcessGuide – a longitudinal and multi-method field study for real-world DSR artifact evaluation. In: DONNELLAN, B., GLEASURE, R., HELFERT, M., KENNEALLY, J., ROTHENBERGER, M., CHIARINI TREMBLAY, M., VANDERMEER, D. & WINTER, R. (eds.) At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research Research-in-Progress Papers and Poster Presentations from the 10th International Conference, DESRIST 2015. Dublin, Ireland, 20-22 May. pp. 109-116en
dc.identifier.endpage116en
dc.identifier.isbn978-1-910097-80-9
dc.identifier.startpage109en
dc.identifier.urihttps://hdl.handle.net/10468/1814
dc.language.isoenen
dc.publisherDESRIST 2015en
dc.relation.ispartofAt the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research Research-in-Progress Papers and Poster Presentations from the 10th International Conference, DESRIST 2015. Dublin, Ireland, 20-22 May.
dc.relation.urihttp://desrist2015.computing.dcu.ie/
dc.rights©2015, The Author(s).en
dc.subjectProcess guidanceen
dc.subjectLongitudinal field studyen
dc.subjectMulti-method evaluationen
dc.subjectDesign science researchen
dc.titleITSM ProcessGuide – a longitudinal and multi-method field study for real-world DSR artifact evaluationen
dc.typeConference itemen
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