An empirical investigation into the use of Lean Six Sigma in a complex, resource constrained environment

Simple item page
dc.check.date10000-01-01
dc.check.embargoformatBoth hard copy thesis and e-thesisen
dc.check.entireThesisEntire Thesis Restricted
dc.check.infoIndefiniteen
dc.check.opt-outYesen
dc.check.reasonThis thesis is due for publication or the author is actively seeking to publish this materialen
dc.contributor.advisorHutchinson, Marken
dc.contributor.advisorO'Kane, Tomen
dc.contributor.authorHealy, Joseph O.
dc.date.accessioned2017-09-20T09:21:17Z
dc.date.issued2017
dc.date.submitted2017
dc.description.abstractThis dissertation examines the use Lean Six Sigma (LSS) in a Complex Resource Constrained Environment. In particular, three distinct research topics are analysed: the impact on Stakeholder Theory and LSS when operating in an environment where customer needs are not the most salient; the impact on LSS when operating in a complex environment and; the impact on LSS when operating in a resource constrained environment. The research findings show that customer needs will only be fully satisfied by LSS project outcomes where customer needs are more salient that that of other stakeholders. The findings also show that in a complex environment there is a role for the use of both simpler, useful and familiar LSS tools and techniques as well as more complex and advanced tools and techniques. The research classifies these tools and techniques and identifies the tools and techniques used in a LSS project aimed at implementing a financial system. A project roadmap in this regard is also provided. The research shows the role of tools and techniques associated with the Implement and Control phases when utilising a Design for Lean Six Sigma (DfLSS) approach. It highlights three key enablers for successful deployment in such projects; a structured approach, good communication and a clear customer focus. The research shows the appropriateness of Public Service organisations deploying LSS. The findings show that resource constraints affect the execution of LSS projects and impact on LSS Project outcomes. LSS practitioners must employ upfront, open and honest communication to set expectations. In addition, the findings show that in resource constrained environments, practitioners should focus on achieving the best LSS outcomes given the resource constraints. The research also contributes to the expansion of the Theory of Constraints into the Public Sector in the context of the execution of a LSS project.en
dc.description.statusNot peer revieweden
dc.description.versionAccepted Version
dc.format.mimetypeapplication/pdfen
dc.identifier.citationHealy, J. O. 2017. An empirical investigation into the use of Lean Six Sigma in a complex, resource constrained environment. PhD Thesis, University College Cork.en
dc.identifier.urihttps://hdl.handle.net/10468/4711
dc.language.isoenen
dc.publisherUniversity College Corken
dc.rights© 2017, Joseph O. Healy.en
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/en
dc.subjectLeanen
dc.subjectSix Sigmaen
dc.subjectLean Six Sigmaen
dc.subjectDesign for Lean Six Sigmaen
dc.subjectComplexityen
dc.subjectStakeholderen
dc.subjectResource-constraineden
dc.subjectPublic sectoren
dc.thesis.opt-outtrue
dc.titleAn empirical investigation into the use of Lean Six Sigma in a complex, resource constrained environmenten
dc.typeDoctoral thesisen
dc.type.qualificationlevelDoctoralen
dc.type.qualificationnamePhD (Commerce)en
Files
License bundle
Now showing 1 - 2 of 2
Thumbnail Image
Name:
license.txt
Size:
5.62 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Thumbnail Image
Name:
Joseph Healy.pdf
Size:
59.44 KB
Format:
Adobe Portable Document Format
Description:
Opt-Out Form
Collections
Doctoral Theses
Accounting and Finance - Doctoral Theses
College of Business and Law - Doctoral Theses