A trust label system for communicating trust in cloud services

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dc.contributor.authorEmeakaroha, Vincent C.
dc.contributor.authorFatema, Kaniz
dc.contributor.authorvan der Werff, Lisa
dc.contributor.authorHealy, Philip
dc.contributor.authorLynn, Theo
dc.contributor.authorMorrison, John P.
dc.contributor.funderEnterprise Irelanden
dc.contributor.funderIDA Irelanden
dc.date.accessioned2019-08-28T15:17:31Z
dc.date.available2019-08-28T15:17:31Z
dc.date.issued2017
dc.date.updated2019-08-28T15:09:53Z
dc.description.abstractCloud computing is rapidly changing the digital service landscape. A proliferation of Cloud providers has emerged, increasing the difficulty of consumer decisions. Trust issues have been identified as a factor holding back Cloud adoption. The risks and challenges inherent in the adoption of Cloud services are well recognised in the computing literature. In conjunction with these risks, the relative novelty of the online environment as a context for the provision of business services can increase consumer perceptions of uncertainty. This uncertainty is worsened in a Cloud context due to the lack of transparency, from the consumer perspective, into the service types, operational conditions and the quality of service offered by the diverse providers. Previous approaches failed to provide an appropriate medium for communicating trust and trustworthiness in Clouds. A new strategy is required to improve consumer confidence and trust in Cloud providers. This paper presents the operationalisation of a trust label system designed to communicate trust and trustworthiness in Cloud services. We describe the technical details and implementation of the trust label components. Based on a use case scenario, an initial evaluation was carried out to test its operations and its usefulness for increasing consumer trust in Cloud services.en
dc.description.sponsorshipEnterprise Ireland (Irish Centre for Cloud Computing and Commerce); IDA Ireland (Irish Centre for Cloud Computing and Commerce)en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationEmeakaroha, V. C., Fatema, K., Werff, L. v. d., Healy, P., Lynn, T. and Morrison, J. P. (2017) 'A Trust Label System for Communicating Trust in Cloud Services', IEEE Transactions on Services Computing, 10(5), pp. 689-700. DOI: 10.1109/TSC.2016.2553036en
dc.identifier.doi10.1109/TSC.2016.2553036en
dc.identifier.endpage700en
dc.identifier.issn1939-1374
dc.identifier.issued2en
dc.identifier.journaltitleIEEE Transactions on Services Computingen
dc.identifier.startpage689en
dc.identifier.urihttps://hdl.handle.net/10468/8405
dc.identifier.volume10en
dc.language.isoenen
dc.publisherIEEEen
dc.relation.urihttps://ieeexplore.ieee.org/document/7457329
dc.rights© 2017 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.en
dc.subjectCloud computingen
dc.subjectTrusted computingen
dc.subjectCloud adoptionen
dc.subjectCloud servicesen
dc.subjectBusiness servicesen
dc.subjectConsumer confidenceen
dc.subjectCloud providersen
dc.subjectTrust label systemen
dc.subjectTrustworthinessen
dc.subjectTrust label componentsen
dc.subjectConsumer trusten
dc.subjectDigital service landscapeen
dc.subjectConsumer decisionsen
dc.subjectConsumer perceptionsen
dc.subjectUncertaintyen
dc.subjectSecurityen
dc.subjectMonitoringen
dc.subjectContexten
dc.subjectBusinessen
dc.subjectKnowledge based systemsen
dc.subjectService monitoringen
dc.subjectTrustmarken
dc.subjectData locationen
dc.subjectTrust labelen
dc.titleA trust label system for communicating trust in cloud servicesen
dc.typeArticle (peer-reviewed)en
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