Blended stakeholder participation for responsible Information Systems research

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McCarthy, Stephen
Rowan, Wendy
Lynch, Laura
Fitzgerald, Ciara
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Information Systems (IS) research is often conducted under the assumption that technology use leads to positive outcomes for different stakeholders. However, many IS studies demonstrate limited evidence of having engaged with the stakeholders that they claim benefit and speak on behalf of. It is therefore not surprising that examples abound of where technology use has failed ‘to make the world a better place’, or worse still has contributed towards unintended negative outcomes. In light of these concerns, calls have recently emerged for responsible research and innovation (RRI) studies in IS to understand how different stakeholder groups can have a voice in complex socio-technical issues. In this paper, we take steps towards addressing this call by presenting case study findings from a responsible IS research project which combined ‘blended’ face-to-face and online participatory techniques. The case study relates to a large-scale consultation undertaken in a 24-month European project involving 30 countries. The project engaged over 1,500 stakeholders in the co-creation of future research agendas for the European Union. We discuss case study findings using Stilgoe, Owen, & Macnaghten’s (2013) RRI framework (Anticipation, Reflexivity, Inclusion, Deliberation, Responsiveness) and reflect on lessons learned for responsible IS research going forward.
Citizen participation , Stakeholder engagement , Co-creation , Delphi study , Foresight , Scenario planning , IT ethics , Responsible research and innovation , Health IT
McCarthy, S., Rowan, W., Lynch, L. and Fitzgerald, Ciara (2020) 'Blended Stakeholder Participation for Responsible Information Systems Research', Communications of the Association for Information Systems, (forthcoming) In Press.
© Association for Information Systems 2020. This is a PDF file of an unedited manuscript that has been accepted for publication in the Communications of the Association for Information Systems. For a definitive version of this work, please check for its appearance online at