Conflicting expectations in transforming government service processes: the story of e-payment for social welfare in Ireland

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dc.contributor.author O'Brien, Leona
dc.contributor.author Giller, Kieran
dc.contributor.author Tan, Kay-Ti
dc.contributor.author McCarthy, James B.
dc.contributor.author Csáki, Csaba
dc.contributor.author Adam, Frédéric
dc.contributor.editor Ghoneim, Ahmad
dc.contributor.editor Weerakkody, Vishanth
dc.contributor.editor Kamal, Muhammad
dc.date.accessioned 2016-07-21T10:07:00Z
dc.date.available 2016-07-21T10:07:00Z
dc.date.issued 2011-03
dc.identifier.citation O'Brien, L., Giller, K., Tan, K.-T., McCarthy, J.B., Csáki, C., and Adam , F. (2011) 'Conflicting expectations in transforming government service processes: the story of e-payment for social welfare in Ireland', in Ghoneim, A., Weerakkody, V. and Kamal, M. (eds.) Proceedings of the Transforming Government Workshop (tGov2011), Brunel University, London, 17-18 March [CD-ROM]. en
dc.identifier.isbn 978-1-902316-84-0
dc.identifier.uri http://hdl.handle.net/10468/2911
dc.description.abstract Despite its clear potential and attractiveness as a solution to a broad range of societal problems, E-Government has not been adopted to levels predicted in early 2000 literature. Whilst case studies of punctual development of E-Government initiatives abound, few countries have progressed to high levels of maturity in the systematic use of ICT in the relationship between government and citizens. At the same time, the current period brings challenges in terms of access to public services and costs of delivering these services which make the large scale use of ICT by governments more attractive than ever, if not even a necessity. This paper presents a detailed case study of a specific E-Government initiative in Ireland in the area of E-payments for G2C, in the social welfare area. Locating the current initiative in its historical context, it analyses the varied motivations and conflicting requirements of the numerous stakeholders and discusses the constraints that bear on the potential scenarios that could be followed at this point in time. en
dc.description.sponsorship Enterprise Ireland and Briconi Holdings Ltd (Innovation Partnership Research Grant IP/2009/0038) en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Brunel University, London en
dc.relation.ispartof Transforming Government Workshop 2011 (tGOV11)
dc.rights © 2011, the Authors. en
dc.subject E-Government en
dc.subject E-Payments en
dc.subject ICT en
dc.subject G2C en
dc.subject B2G en
dc.subject Financial exclusion en
dc.title Conflicting expectations in transforming government service processes: the story of e-payment for social welfare in Ireland en
dc.type Conference item en
dc.internal.authorcontactother Kay Ti Tan, Accounting and Finance, University College Cork, Cork, Ireland. +353-21-490-3000 Email: k.tan@ucc.ie en
dc.internal.availability Full text available en
dc.date.updated 2014-10-09T12:15:12Z
dc.description.version Published Version en
dc.internal.rssid 73703018
dc.contributor.funder Enterprise Ireland en
dc.contributor.funder Briconi Holdings Ltd
dc.description.status Peer reviewed en
dc.internal.copyrightchecked No en
dc.internal.licenseacceptance Yes en
dc.internal.conferencelocation Brunel University, West London en
dc.internal.IRISemailaddress k.tan@ucc.ie en
dc.internal.IRISemailaddress fadam@ucc.ie en
dc.internal.IRISemailaddress jb.mccarthy@ucc.ie en


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