Feedback, affect, and mediated communication: towards an explanatory design theory

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dc.contributor.author Jahn, Katharina
dc.contributor.author Kordyaka, Bastian
dc.contributor.author Heger, Oliver
dc.contributor.author Kampling, Henrik
dc.contributor.author Niehaves, Bjoern
dc.contributor.editor Maedche, Alexander
dc.contributor.editor vom Brocke, Jan
dc.contributor.editor Hevner, Alan
dc.date.accessioned 2017-08-11T08:39:01Z
dc.date.available 2017-08-11T08:39:01Z
dc.date.issued 2017
dc.identifier.citation Katharina, J., Kordyaka, B., Heger, O., Kampling, H. and Niehaves, B. 2017. 'Feedback, Affect, and Mediated Communication: Towards an Explanatory Design Theory'. In: Maedche, A., vom Brocke, J., Hevner, A. (eds.) Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology. Karlsruhe, Germany. 30 May - 1 Jun. Karslruhe: Karlsruher Institut für Technologie (KIT), pp. 29-36 en
dc.identifier.startpage 29
dc.identifier.endpage 36
dc.identifier.issn 2194-1629
dc.identifier.uri http://hdl.handle.net/10468/4439
dc.description.abstract Receiving feedback from colleagues and supervisors via computermediated communication (CMC) is part of daily work life and considered to be desirable. Unfortunately, negative feedback in connection with CMC can lead to misunderstandings and negative affect. Against this background, the psychological research field of “perspective-taking” provides options to reduce perceived feedback negativity and, in doing so, to increase the acceptance of negative feedback. With the ability to recognize and reflect human emotions, a new type of technology – so-called “affective technology” – has the potential to provide suitable support for perspective-taking. Aiming at developing an explanatory design theory, we propose a research model by identifying design options for affective technology which lead to perspective-taking in e-mail communication and increased negative feedback acceptance. The research-in-progress paper at hand then outlines the experimental approach planned for testing the presented research model. en
dc.description.sponsorship German Federal Ministry of Education and Research (BMBF) (16SV7235) (16SV7512) en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Karlsruher Institut für Technologie (KIT) en
dc.relation.ispartof Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology. Karlsruhe, Germany. 30 May - 1 Jun.
dc.relation.uri https://publikationen.bibliothek.kit.edu/1000069452
dc.relation.uri http://desrist2017.kit.edu/
dc.rights ©2017, The Author(s). This document is licensed under the Creative Commons Attribution – Share Alike 4.0 International License (CC BY-SA 4.0): https://creativecommons.org/licenses/by-sa/4.0/deed.en en
dc.rights.uri https://creativecommons.org/licenses/by-sa/4.0/deed.en
dc.subject Affective technology en
dc.subject Computer mediated communication en
dc.subject Negative feedback acceptance en
dc.subject Perspective taking en
dc.subject Design theory en
dc.subject Experiment en
dc.title Feedback, affect, and mediated communication: towards an explanatory design theory en
dc.type Conference item en
dc.internal.availability Full text available en
dc.description.version Published Version en
dc.contributor.funder Bundesministerium für Bildung und Forschung
dc.description.status Peer reviewed en
dc.internal.conferencelocation Karlsruhe, Germany.
dc.internal.IRISemailaddress bjoern.niehaves@uni-siegen.de en


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©2017, The Author(s). This document is licensed under the Creative Commons Attribution – Share Alike 4.0 International License (CC BY-SA 4.0): https://creativecommons.org/licenses/by-sa/4.0/deed.en Except where otherwise noted, this item's license is described as ©2017, The Author(s). This document is licensed under the Creative Commons Attribution – Share Alike 4.0 International License (CC BY-SA 4.0): https://creativecommons.org/licenses/by-sa/4.0/deed.en
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