Feedback, affect, and mediated communication: towards an explanatory design theory

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dc.contributor.authorJahn, Katharina
dc.contributor.authorKordyaka, Bastian
dc.contributor.authorHeger, Oliver
dc.contributor.authorKampling, Henrik
dc.contributor.authorNiehaves, Bjoern
dc.contributor.editorMaedche, Alexander
dc.contributor.editorvom Brocke, Jan
dc.contributor.editorHevner, Alan
dc.contributor.funderBundesministerium für Bildung und Forschung
dc.date.accessioned2017-08-11T08:39:01Z
dc.date.available2017-08-11T08:39:01Z
dc.date.issued2017
dc.description.abstractReceiving feedback from colleagues and supervisors via computermediated communication (CMC) is part of daily work life and considered to be desirable. Unfortunately, negative feedback in connection with CMC can lead to misunderstandings and negative affect. Against this background, the psychological research field of “perspective-taking” provides options to reduce perceived feedback negativity and, in doing so, to increase the acceptance of negative feedback. With the ability to recognize and reflect human emotions, a new type of technology – so-called “affective technology” – has the potential to provide suitable support for perspective-taking. Aiming at developing an explanatory design theory, we propose a research model by identifying design options for affective technology which lead to perspective-taking in e-mail communication and increased negative feedback acceptance. The research-in-progress paper at hand then outlines the experimental approach planned for testing the presented research model.en
dc.description.sponsorshipGerman Federal Ministry of Education and Research (BMBF) (16SV7235) (16SV7512)en
dc.description.statusPeer revieweden
dc.description.versionPublished Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationKatharina, J., Kordyaka, B., Heger, O., Kampling, H. and Niehaves, B. 2017. 'Feedback, Affect, and Mediated Communication: Towards an Explanatory Design Theory'. In: Maedche, A., vom Brocke, J., Hevner, A. (eds.) Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology. Karlsruhe, Germany. 30 May - 1 Jun. Karslruhe: Karlsruher Institut für Technologie (KIT), pp. 29-36en
dc.identifier.endpage36
dc.identifier.issn2194-1629
dc.identifier.startpage29
dc.identifier.urihttps://hdl.handle.net/10468/4439
dc.language.isoenen
dc.publisherKarlsruher Institut für Technologie (KIT)en
dc.relation.ispartofDesigning the Digital Transformation: DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology. Karlsruhe, Germany. 30 May - 1 Jun.
dc.relation.urihttps://publikationen.bibliothek.kit.edu/1000069452
dc.relation.urihttp://desrist2017.kit.edu/
dc.rights©2017, The Author(s). This document is licensed under the Creative Commons Attribution – Share Alike 4.0 International License (CC BY-SA 4.0): https://creativecommons.org/licenses/by-sa/4.0/deed.enen
dc.rights.urihttps://creativecommons.org/licenses/by-sa/4.0/deed.en
dc.subjectAffective technologyen
dc.subjectComputer mediated communicationen
dc.subjectNegative feedback acceptanceen
dc.subjectPerspective takingen
dc.subjectDesign theoryen
dc.subjectExperimenten
dc.titleFeedback, affect, and mediated communication: towards an explanatory design theoryen
dc.typeConference itemen
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