Feedback, affect, and mediated communication: towards an explanatory design theory

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Jahn, Katharina
Kordyaka, Bastian
Heger, Oliver
Kampling, Henrik
Niehaves, Bjoern
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Karlsruher Institut für Technologie (KIT)
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Receiving feedback from colleagues and supervisors via computermediated communication (CMC) is part of daily work life and considered to be desirable. Unfortunately, negative feedback in connection with CMC can lead to misunderstandings and negative affect. Against this background, the psychological research field of “perspective-taking” provides options to reduce perceived feedback negativity and, in doing so, to increase the acceptance of negative feedback. With the ability to recognize and reflect human emotions, a new type of technology – so-called “affective technology” – has the potential to provide suitable support for perspective-taking. Aiming at developing an explanatory design theory, we propose a research model by identifying design options for affective technology which lead to perspective-taking in e-mail communication and increased negative feedback acceptance. The research-in-progress paper at hand then outlines the experimental approach planned for testing the presented research model.
Affective technology , Computer mediated communication , Negative feedback acceptance , Perspective taking , Design theory , Experiment
Katharina, J., Kordyaka, B., Heger, O., Kampling, H. and Niehaves, B. 2017. 'Feedback, Affect, and Mediated Communication: Towards an Explanatory Design Theory'. In: Maedche, A., vom Brocke, J., Hevner, A. (eds.) Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology. Karlsruhe, Germany. 30 May - 1 Jun. Karslruhe: Karlsruher Institut für Technologie (KIT), pp. 29-36