Abstract:
The effectiveness of distributed ISD teams is often inhibited by tensions between contextual (macro) and localised (micro) factors. In light of these challenges, literature suggests that cohesion is a key determinant of team performance; however, competing literature asserts that conflict is essential for exploiting diverse knowledge. This suggests a paradoxical need for both cohesion and conflict. However, extant ISD literature has yet to explore how the interplay of macro- and micro-level factors affect cohesion and conflict in distributed settings. To address this gap, we present and utilise a theoretical framework to analyse ethnographic data from a distributed ISD project called ‘Athena’. The findings point to a ‘double edged sword’ of cohesion and suggest that moderate levels of task-based conflict are essential for addressing diversity in distributed teams. Additionally, excessive levels of cohesion can contribute to social conflict between subgroups when task conflict is constrained.
