HCI expertise needed! Personalisation and feedback optimisation in online education

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Jeske, Debora
Bagher, Mammed
Pantidi, Nadia
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BCS Learning & Development Ltd
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Two key challenges in education relate to how traditional educational providers can personalise online provisions to the students’ skill level, optimise the use of tools and increase both the generation and utilisation of feedback (in terms of timing, content, and subsequent use by students). The application of traditional programmes in the online setting is often complicated by the legacy of traditional universities infrastructures, knowledge bases (or lack thereof in the human-computer-interaction/HCI realm), and pedagogical priorities. It is here that HCI experts (designers and researchers) can have real-world impact in line with macro-HCI, while also being able to test new innovations in collaboration with educators (e.g., the practitioners in such education settings). In this note, we make a case that the HCI community is in a situation where it can make a significant contribution to traditional providers in two prospective areas: personalisation, feedback generation and increased feedback utilisation.
Online education , Design of online learning , Customisation , Personalisation , Automated feedback
Jeske, D., Bagher, M. and Pantidi, N. 'HCI expertise needed!: personalisation and feedback optimisation in online education'. Proceedings of the 31st British Computer Society Human Computer Interaction Conference (HCI 2017). University of Sunderland, Sunderland, 3-6 July. London: BCS Learning & Development Ltd., 15. doi: 10.14236/ewic/hci2017.15