Online-based participatory design: A case study of developing international standards during a pandemic
White, P. J.
Universidad do Vale de Rio dos Sinos (UNISINOS)
Standards are essential instruments to ensure the safety, efficiency and quality of products, services, systems, processes, and environments. In pre-pandemic times, standard development process used to happen through in-person consultation and meetings, however, the COVID-19 pandemic disrupted the whole routine. A team of technical experts from the National Standards Authority of Ireland trialled an online-based participatory design process to support the review and development of a standard through stakeholder engagement. This article introduces the experience of developing a new standard by leveraging on emerging digital technologies, through stakeholder participation. This research offers a framework, outlining the steps undertaken during the process, to support future online-based standard development processes in co-operation with stakeholders, by respecting cultures, backgrounds, skills, and experiences.
Participatory design , Design method(s) , Standards , Qualitative research , Online workshops , Co-creation
Zallio, M., Grey, T., Boland, P., Kelly, H., White, P. and O’Ferrall, E. (2022) ‘Online-based participatory design: a case study of developing international standards during a pandemic’, Strategic Design Research Journal, 15(1), pp. 39–51. https://doi.org/10.4013/sdrj.2021.151.05.