Perceived interviewee anxiety and performance in telephone interviews

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Jeske, Debora
Shultz, Kenneth S.
Owen, Sarah
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Emerald Publishing Ltd
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Purpose: The purpose of this paper is to focus on the role of interviewee anxiety as a predictor of perceived hireability (Study 1, n=82) and job suitability (Study 2, n=74). Design/methodology/approach Using an experimental design, participants were randomly allocated to one of two conditions (an audio recording of either a confident or anxious job candidate with identical scripts) and asked to take the role of an interviewer. Findings: The anxious interviewee (played by an actor) was consistently rated as less hireable (in a combined sample based on Studies and 2), less suitable to the job and received less favorable hiring recommendations (as assessed in Study 2) than the confident interviewee (played by the same actor). Research limitations/implications: The study was conducted with students who may have less interview experience than experienced interviewers. Practical implications: The results suggest that anxiety has a negative biasing effect on perceived hireability and job suitability ratings. In other words, the behavioral manipulation of anxiety affects hireability ratings, independent of any subjective assessment of anxiety. Originality/value: The findings provide evidence of an anxiety bias in telephone interview settings. The results highlight the importance of considering anxiety cues when training employment interviewers.
Anxiety , Hireability , Job suitability , Telephone interview , Verbal cues
Jeske, D., Shultz, K. S. and Owen, S. (2018) 'Perceived interviewee anxiety and performance in telephone interviews', Evidence-based HRM, 6(3), pp. 320-332. doi:10.1108/EBHRM-05-2018-0033
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