Perceived interviewee anxiety and performance in telephone interviews

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dc.contributor.authorJeske, Debora
dc.contributor.authorShultz, Kenneth S.
dc.contributor.authorOwen, Sarah
dc.date.accessioned2018-10-22T10:39:25Z
dc.date.available2018-10-22T10:39:25Z
dc.date.issued2018-07-26
dc.date.updated2018-10-22T10:25:00Z
dc.description.abstractPurpose: The purpose of this paper is to focus on the role of interviewee anxiety as a predictor of perceived hireability (Study 1, n=82) and job suitability (Study 2, n=74). Design/methodology/approach Using an experimental design, participants were randomly allocated to one of two conditions (an audio recording of either a confident or anxious job candidate with identical scripts) and asked to take the role of an interviewer. Findings: The anxious interviewee (played by an actor) was consistently rated as less hireable (in a combined sample based on Studies and 2), less suitable to the job and received less favorable hiring recommendations (as assessed in Study 2) than the confident interviewee (played by the same actor). Research limitations/implications: The study was conducted with students who may have less interview experience than experienced interviewers. Practical implications: The results suggest that anxiety has a negative biasing effect on perceived hireability and job suitability ratings. In other words, the behavioral manipulation of anxiety affects hireability ratings, independent of any subjective assessment of anxiety. Originality/value: The findings provide evidence of an anxiety bias in telephone interview settings. The results highlight the importance of considering anxiety cues when training employment interviewers.en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationJeske, D., Shultz, K. S. and Owen, S. (2018) 'Perceived interviewee anxiety and performance in telephone interviews', Evidence-based HRM, 6(3), pp. 320-332. doi:10.1108/EBHRM-05-2018-0033en
dc.identifier.doi10.1108/EBHRM-05-2018-0033
dc.identifier.endpage332en
dc.identifier.issn2049-3983
dc.identifier.issued3en
dc.identifier.journaltitleEvidence-based HRMen
dc.identifier.startpage320en
dc.identifier.urihttps://hdl.handle.net/10468/7027
dc.identifier.volume6en
dc.language.isoenen
dc.publisherEmerald Publishing Ltden
dc.relation.urihttps://www.emeraldinsight.com/doi/abs/10.1108/EBHRM-05-2018-0033
dc.rights© 2018, Emerald Publishing Limited. All rights reserved.en
dc.subjectAnxietyen
dc.subjectHireabilityen
dc.subjectJob suitabilityen
dc.subjectTelephone interviewen
dc.subjectVerbal cuesen
dc.titlePerceived interviewee anxiety and performance in telephone interviewsen
dc.typeArticle (peer-reviewed)en
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