Integrated patient journey mapping: A sensemaking approach for Health Information Systems research
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Published version
Date
2024
Authors
MacCarthy, Stephen
O'Raghallaigh, Paidi
Adam, Frédéric
Journal Title
Journal ISSN
Volume Title
Publisher
Edward Elgar Publishing
Published Version
Abstract
Health Information Systems (HIS) can help reimagine medical care pathways by using digital technologies to meet diverse patient needs. This is nevertheless a challenging prospect which is exacerbated by the conflicting interests of different stakeholders such as patient advocacy groups, allied health professionals, and policymakers. In this chapter, we present Integrated Patient Journey Mapping (IPJM) as an approach for sensemaking in HIS redesign processes and present a canvas for HIS researchers to constructively engage stakeholders in reimagining the status quo. We explain the scope and utility of IPJM, before outlining methodological considerations in the form of data collection and analysis. Recommended approaches for reporting results are then described including the use of storytelling techniques to weave together outputs from facilitated workshops and ‘think-aloud’ activities. The chapter concludes by presenting exemplars where journey mapping has inspired healthcare redesign in areas such as mental health services, head and neck cancer care, and post-partum care.
Description
Keywords
Co-design , Health care reform , Mental health , Patient experience , Sensemaking
Citation
McCarthy, S. O’Raghallaigh, P., and Adam, F. (2024). Integrated Patient Journey Mapping: A Sensemaking Approach for Health Information Systems Research, in Gray, K. & Lederman, R. (eds), Health Information Systems Research Handbook, Edward Elgar Publishing Ltd., Cheltenham, UK. Forthcoming publication
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Copyright
© 2024. This is a draft chapter. The final version will be available in the Health Information Systems Research Handbook edited by Gray, K. & Lederman, R., forthcoming 2024, Edward Elgar Publishing Ltd. The material cannot be used for any other purpose without further permission of the publisher, and is for private use only