A cognitive model of digital transformation and IS decision making

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Date
2020-11-30
Authors
Russell, Kenneth D.
O'Raghallaigh, Paidi
McAvoy, John
Hayes, Jeremy
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Publisher
Taylor & Francis
Published Version
10.1080/12460125.2020.1848388
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Abstract
Individuals are complex bundles of thoughts, beliefs, emotions, and behaviours. For a digital transformation (DT) to be successful, it is necessary to understand how these bundles impact individuals' reactions to an impending change to then intervene to increase the likelihood of its success. Cognition is the mental action or process of acquiring understanding through thoughts, beliefs and emotions. Cognitive Models (CMs) describing these thoughts, beliefs, emotions and behaviours are applied and researched in psychology. On the other hand, the Information Systems (IS) domain is dominated by a behaviourist rather than a cognitivist approach. In this paper, we investigate what we can learn from these other sciences. By combining the research from the IS domain with that from the psychology domain, this paper presents a theoretical Cognitive Model for Digital Transformation (CMDT) that is a move towards explaining individual cognitive predispositions to DT and change decision making.
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Keywords
Digital Transformation , Cognitive-behavioral model , Change management , Decision making
Citation
Russell, K., O'Raghallaigh, P., McAvoy, J. and Hayes, J. (2020) 'A cognitive model of digital transformation and IS decision making', Journal of Decision Systems, doi: 10.1080/12460125.2020.1848388
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https://www.tandfonline.com/doi/full/10.1080/12460125.2020.1848388
URI
https://hdl.handle.net/10468/12368
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Business Information Systems - Journal Articles
Cork University Business School - Journal Articles
Copyright
© 2020 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript version of the following article, accepted for publication in Journal of Decision Systems. It is deposited under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited.