A systematic review on worker voice in the platform economy: The constitution of a grassroots voice mechanism

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dc.contributor.authorDasgupta, Prakritien
dc.contributor.authorMcDonnell, Anthonyen
dc.contributor.authorCarbery, Ronanen
dc.contributor.authorJooss, Stefanen
dc.date.accessioned2025-02-14T12:32:07Z
dc.date.available2025-02-14T12:32:07Z
dc.date.issued2024-12-25en
dc.description.abstractThis systematic review investigates why and how platform workers express voice in a context where institutional and organisational voice mechanisms and representation structures are lacking or absent. Platform workers have been restricted in their ability to formally unionise or collectively bargain, and the presence of a digital intermediary in the form of a platform organisation limits the scope of worker voice. In this paper, we identify and synthesise the motives for voice use by platform workers—namely mutual aid, organising, visibility, and confrontation, and unpack how these are realised through bottom‐up and independent voice channels that may potentially influence multiple stakeholders. The paper's core contribution lies in highlighting how the blurred employment boundaries of platform work structurally render labour power even more indeterminate, informing our conceptualisation of a ‘grassroots voice mechanism’, wherein the social relations of platform work and digital technologies convey worker voice beyond traditional organisational boundaries. We conclude with an agenda to guide future research centred heavily around the dynamics of platform work, the use of novel voice channels, and worker attitudes towards them.en
dc.description.statusPeer revieweden
dc.description.versionPublished Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationDasgupta, P., McDonnell, A., Carbery, R. and Jooss, S. (2024) 'A systematic review on worker voice in the platform economy: The constitution of a grassroots voice mechanism', Human Resource Management Journal. https://doi.org/10.1111/1748-8583.12587en
dc.identifier.doihttps://doi.org/10.1111/1748-8583.12587en
dc.identifier.issn0954-5395en
dc.identifier.issn1748-8583en
dc.identifier.journaltitleHuman Resource Management Journalen
dc.identifier.urihttps://hdl.handle.net/10468/17042
dc.language.isoenen
dc.publisherJohn Wiley & Sons, Inc.en
dc.relation.ispartofHuman Resource Management Journalen
dc.rights© 2024, the Authors. Human Resource Management Journal published by John Wiley & Sons Ltd. This is an open access article under the terms of the Creative Commons Attribution‐NonCommercial License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes.en
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/en
dc.subjectAlgorithmic managementen
dc.subjectCritical pluralismen
dc.subjectGig economyen
dc.subjectGrassroots voiceen
dc.subjectLabour indeterminacyen
dc.subjectPlatform worken
dc.subjectVoice channelsen
dc.titleA systematic review on worker voice in the platform economy: The constitution of a grassroots voice mechanismen
dc.typeArticle (peer-reviewed)en
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