Innovation in legal services: The practices that influence ideation and codification activities

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dc.contributor.author Bourke, Jane
dc.contributor.author Roper, Stephen
dc.contributor.author Love, James H.
dc.date.accessioned 2020-01-09T12:49:40Z
dc.date.available 2020-01-09T12:49:40Z
dc.date.issued 2019-12-10
dc.identifier.citation Bourke, J., Roper, S. and Love, J. H. (2019) 'Innovation in legal services: The practices that influence ideation and codification activities', Journal of Business Research, 109, pp. 132-147. doi: 10.1016/j.jbusres.2019.11.057 en
dc.identifier.volume 109 en
dc.identifier.startpage 132 en
dc.identifier.endpage 147 en
dc.identifier.issn 0148-2963
dc.identifier.uri http://hdl.handle.net/10468/9475
dc.identifier.doi 10.1016/j.jbusres.2019.11.057 en
dc.description.abstract This study examines how firms' innovation practices affect ideation and knowledge codification. Building on previous studies of service innovation, we develop a hierarchic framework comprising firms’ innovation ‘activities’ and related ‘practices’. Using survey data on UK legal services firms, we then identify the individual practices that contribute to successful ideation and codification. Our study contributes to our understanding of how a structured and organised approach to innovation benefits professional services firms. Beneficial practices include multifunctional working, promoting effective team-working, developing in-house research capability, having a leadership team committed to innovation and having strong external relationships. Firms with owners from outside the focal services sector, in the present case legal services, prove more effective at both ideation and knowledge codification. We find little evidence that competition affects innovation, suggesting that de-regulation initiatives in the legal services sector have to improve if market forces are to operate effectively. en
dc.format.mimetype application/pdf en
dc.language.iso en en
dc.publisher Elsevier Inc. en
dc.relation.uri http://www.sciencedirect.com/science/article/pii/S0148296319307301
dc.rights © 2019, Elsevier Inc. All rights reserved. This manuscript version is made available under the CC BY-NC-ND 4.0 license. en
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/ en
dc.subject Service innovation en
dc.subject Legal services en
dc.subject Professional services en
dc.subject Innovation practices en
dc.subject Ideation en
dc.subject Codification en
dc.title Innovation in legal services: The practices that influence ideation and codification activities en
dc.type Article (peer-reviewed) en
dc.internal.authorcontactother Jane Bourke, Economics, University College Cork, Cork, Ireland. +353-21-490-3000 Email: jane.bourke@ucc.ie en
dc.internal.availability Full text available en
dc.check.info Access to this article is restricted until 36 months after publication by request of the publisher. en
dc.check.date 2022-12-10
dc.date.updated 2020-01-09T12:28:51Z
dc.description.version Accepted Version en
dc.internal.rssid 500173296
dc.contributor.funder Solicitors’ Regulation Authority, United Kingdom en
dc.contributor.funder Legal Services Board, United Kingdom en
dc.description.status Peer reviewed en
dc.identifier.journaltitle Journal of Business Research en
dc.internal.copyrightchecked Yes
dc.internal.licenseacceptance Yes en
dc.internal.IRISemailaddress jane.bourke@ucc.ie en


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© 2019, Elsevier Inc. All rights reserved. This manuscript version is made available under the CC BY-NC-ND 4.0 license. Except where otherwise noted, this item's license is described as © 2019, Elsevier Inc. All rights reserved. This manuscript version is made available under the CC BY-NC-ND 4.0 license.
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