‘You can do anything, but not everything’: using UCC’s Service Principles to optimise services in UCC Library’s Client Services
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Date
2025-05-28
Authors
Harrington, Elaine
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Abstract
In summer 2024, UCC Library’s Client Services adopted UCC’s Service Principles to enhance service delivery, particularly for students. These principles - Trust, Connected & Responsive, Universally Designed, Sustainable & Innovative, and Continuously Improving - include social, economic and sustainability dimensions with 55 self-assessment questions. The poster details how the team evaluated these principles, identified areas for improvement, and integrated them into UCC Library’s Vision & Plan. By focusing on 6 key questions, the team improved communication, problem-solving, and accountability, ultimately enhancing service quality and sustainability. The approach underscores the importance of prioritising core practices for successful, agile service delivery.
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Academic libraries , Library , Service principles , Service innovation , Team building , Universal design , Continuous improvement , Cork , UCC Library , University College Cork
Citation
Harrington, E. (2025) ‘You can do anything, but not everything’: using UCC’s Service Principles to optimise services in UCC Library’s Client Services. CONUL Annual Conference. Tullamore, Ireland, 28-29 May
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© 2025, the Author.