‘You can do anything, but not everything’: using UCC’s Service Principles to optimise services in UCC Library’s Client Services

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dc.contributor.authorHarrington, Elaineen
dc.date.accessioned2025-05-23T15:57:53Z
dc.date.available2025-05-23T15:57:53Z
dc.date.issued2025-05-28en
dc.description.abstractIn summer 2024, UCC Library’s Client Services adopted UCC’s Service Principles to enhance service delivery, particularly for students. These principles - Trust, Connected & Responsive, Universally Designed, Sustainable & Innovative, and Continuously Improving - include social, economic and sustainability dimensions with 55 self-assessment questions. The poster details how the team evaluated these principles, identified areas for improvement, and integrated them into UCC Library’s Vision & Plan. By focusing on 6 key questions, the team improved communication, problem-solving, and accountability, ultimately enhancing service quality and sustainability. The approach underscores the importance of prioritising core practices for successful, agile service delivery.en
dc.description.statusPeer revieweden
dc.description.versionPublished Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationHarrington, E. (2025) ‘You can do anything, but not everything’: using UCC’s Service Principles to optimise services in UCC Library’s Client Services. CONUL Annual Conference. Tullamore, Ireland, 28-29 Mayen
dc.identifier.urihttps://hdl.handle.net/10468/17573
dc.language.isoenen
dc.relation.urihttps://conference.conul.ie/en
dc.rights© 2025, the Author.en
dc.subjectAcademic librariesen
dc.subjectLibraryen
dc.subjectService principlesen
dc.subjectService innovationen
dc.subjectTeam buildingen
dc.subjectUniversal designen
dc.subjectContinuous improvementen
dc.subjectCorken
dc.subjectUCC Libraryen
dc.subjectUniversity College Corken
dc.title‘You can do anything, but not everything’: using UCC’s Service Principles to optimise services in UCC Library’s Client Servicesen
dc.typeConference itemen
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