The critical success factors for Security Education, Training and Awareness (SETA) program effectiveness: a lifecycle model
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Publlished version
Date
2023-03-30
Authors
Alyami, Alyami
Sammon, David
Neville, Karen
Mahony, Carolanne
Journal Title
Journal ISSN
Volume Title
Publisher
Emerald
Published Version
Abstract
Purpose: This study explores the critical success factors (CSFs) for Security Education, Training and Awareness (SETA) program effectiveness. The questionable effectiveness of SETA programs at changing employee behavior and an absence of empirical studies on the CSFs for SETA program effectiveness is the key motivation for this study.
Design/methodology/approach This exploratory study follows a systematic inductive approach to concept development. The methodology adopts the “key informant” approach to give voice to practitioners with SETA program expertise. Data are gathered using semi-structured interviews with 20 key informants from various geographic locations including the Gulf nations, Middle East, USA, UK and Ireland.
Findings: In this study, the analysis of these key informant interviews, following an inductive open, axial and selective coding approach, produces 11 CSFs for SETA program effectiveness. These CSFs are mapped along the phases of a SETA program lifecycle (design, development, implementation and evaluation) and nine relationships identified between the CSFs (within and across the lifecycle phases) are highlighted. The CSFs and CSFs' relationships are visualized in a Lifecycle Model of CSFs for SETA program effectiveness.
Originality/value: This research advances the first comprehensive conceptualization of the CSFs for SETA program effectiveness. The Lifecycle Model of CSFs for SETA program effectiveness provides valuable insights into the process of introducing and sustaining an effective SETA program in practice. The Lifecycle Model contributes to both theory and practice and lays the foundation for future studies.
Description
Keywords
SETA programme , Effectiveness , Lifecycle model , Security , CSFs , Key informant , Critical Success factors
Citation
Alyami, A., Sammon, D., Neville, K. and Mahony, C. (2023) ‘The critical success factors for Security Education, Training and Awareness (SETA) program effectiveness: a lifecycle model’, Information Technology & People, 36(8), pp. 94–125. Available at: https://doi.org/10.1108/ITP-07-2022-0515