The critical success factors for Security Education, Training and Awareness (SETA) program effectiveness: a lifecycle model

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dc.contributor.authorAlyami, Alyami
dc.contributor.authorSammon, David
dc.contributor.authorNeville, Karen
dc.contributor.authorMahony, Carolanne
dc.date.accessioned2024-08-30T14:15:40Z
dc.date.available2024-08-30T15:04:09Zen
dc.date.available2024-08-30T14:15:40Z
dc.date.issued2023-03-30
dc.date.updated2024-08-30T14:04:12Zen
dc.description.abstractPurpose: This study explores the critical success factors (CSFs) for Security Education, Training and Awareness (SETA) program effectiveness. The questionable effectiveness of SETA programs at changing employee behavior and an absence of empirical studies on the CSFs for SETA program effectiveness is the key motivation for this study. Design/methodology/approach This exploratory study follows a systematic inductive approach to concept development. The methodology adopts the “key informant” approach to give voice to practitioners with SETA program expertise. Data are gathered using semi-structured interviews with 20 key informants from various geographic locations including the Gulf nations, Middle East, USA, UK and Ireland. Findings: In this study, the analysis of these key informant interviews, following an inductive open, axial and selective coding approach, produces 11 CSFs for SETA program effectiveness. These CSFs are mapped along the phases of a SETA program lifecycle (design, development, implementation and evaluation) and nine relationships identified between the CSFs (within and across the lifecycle phases) are highlighted. The CSFs and CSFs' relationships are visualized in a Lifecycle Model of CSFs for SETA program effectiveness. Originality/value: This research advances the first comprehensive conceptualization of the CSFs for SETA program effectiveness. The Lifecycle Model of CSFs for SETA program effectiveness provides valuable insights into the process of introducing and sustaining an effective SETA program in practice. The Lifecycle Model contributes to both theory and practice and lays the foundation for future studies.
dc.description.statusPeer revieweden
dc.description.versionPublished Version
dc.format.mimetypeapplication/pdfen
dc.identifier.articleid125
dc.identifier.citationAlyami, A., Sammon, D., Neville, K. and Mahony, C. (2023) ‘The critical success factors for Security Education, Training and Awareness (SETA) program effectiveness: a lifecycle model’, Information Technology & People, 36(8), pp. 94–125. Available at: https://doi.org/10.1108/ITP-07-2022-0515
dc.identifier.doihttps://doi.org/10.1108/ITP-07-2022-0515en
dc.identifier.endpage94
dc.identifier.issn0959-3845
dc.identifier.issued8
dc.identifier.journaltitleInformation Technology & People
dc.identifier.urihttps://hdl.handle.net/10468/16241
dc.identifier.volume36
dc.language.isoenen
dc.publisherEmerald
dc.rights© Areej Alyami, David Sammon, Karen Neville and Carolanne Mahony. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectSETA programme
dc.subjectEffectiveness
dc.subjectLifecycle model
dc.subjectSecurity
dc.subjectCSFs
dc.subjectKey informant
dc.subjectCritical Success factors
dc.titleThe critical success factors for Security Education, Training and Awareness (SETA) program effectiveness: a lifecycle modelen
dc.typeArticle (peer-reviewed)
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